[Power Hungry]

The issue has been resolved.

For reference, OCX files (Windows Active-X Controls) can be a bit nasty and tempermental when installing on a 64 bit OS. The problem will occur when the installer does not correctly register the OCX file(s) and they weren't already installed by a previous application's installer. Why this is such a problem is anyone's guess, but I suspect it might be a flaw in the install builder software (in our case, InstallShield).

So here's the fix:

To correct the error, first search your "C:\Windows\System32" folder for MSCOMM32.OCX (or whichever OCX file is causing the issue) to see if you have it. If not, you can usually download the file from the internet or from the vendor of the application.

Once located (or installed), you'll need to register the control. Click [START] --> [RUN] and type "REGSVR32 C:\Windows\System32\MSCOMM32.OCX" (without the quotes) in the Run box and then click [OK].

That should fix the problem.

In some cases, you may need to UNREGISTER the control and then re-register it. In this case:

Unregister:
Click [START] --> [RUN] and type "REGSVR32 /u C:\Windows\System32\MSCOMM32.OCX" (without the quotes) in the Run box and then click [OK].

Re-Register:
Click [START] --> [RUN] and type "REGSVR32 C:\Windows\System32\MSCOMM32.OCX" (without the quotes) in the Run box and then click [OK].

Take care.