It appears im having the exact same problem. i hit the refresh calibration list, and nothing just says blank. I didnt reinstall the software, heck bill himself actually typed in and activated it for me when we did the remote desktop, switch is plugged in, chip is plugged into burner, power hooked up, its all good on my side.
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2002 7.3 F250 Supercab Shortbox
DIY intake
CCV dumped
Autometer gauges
WW/ATS 1.0 exhaust housing
Hutch/Harpoon in tank mods/hpX line
AIH delete/ebpv delete
TruCool trans cooler
Straight piped
PHP FU 
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