They've dropped the support ticket system due to issues with it. One of the issues is that some people's tickets were never received by them. If they have yours, they will work it. Otherwise, there is a new "live chat" feature I recommend you try.
It will cost you nothing to drop any custom tune and return to the canned ones.
With the older Gryphon, and your truck set back to stock, just fire up Pegasus, plug the Gryphon into your PC and click on [Updates]->[Gryphon Update Manager]. It will probably show a firmware and a calibration update. Apply BOTH. The calibration update will restore the canned tunes.
If you later decide to reload the Custom tune, You should be able to do that with [Updates]->[Custom File Download].
- Jack
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2024 F150 Platinum SCrew 3.5L PowerBoost FX4, Peragon Tonneau Cover, LineX Bed, 35% Window Tint on All Sides and Rear, Full Nose Paint Protection Film, Husky Mud Guards, Lasfit Floor Liners, VIOFO Dash Cam
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