It might be helpful to know which software you are trying to register your device on. Is it Pegasus or Fusion?
If it's Fusion, I believe you have to have the programmer (a CS or CTS) connected to it for the registration to happen.
You can manually fill in the information that Pegasus needs, but if the programmer is connected, I believe it will fill in some of that information for you (automatically and correctly).
And, when you say you tried re-installing, did you first uninstall it? If you didn't, then you are not working with a fresh install.
- Jack
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2024 F150 Platinum SCrew 3.5L PowerBoost FX4, Peragon Tonneau Cover, LineX Bed, 35% Window Tint on All Sides and Rear, Full Nose Paint Protection Film, Husky Mud Guards, Lasfit Floor Liners, VIOFO Dash Cam
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