I've had one problem with UPS,tracked a shipment,waited in all day and nothing came.
I checked the web site and it said" returned to sender" so i called UPS only to be told by girl that my address does not exist to which i started to laugh at her,she asked me "what was so funny", i'm calling you from the non existant address.....her reply "oh ,we have a problem".
Since then i've been UPS trouble free.
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Quality means doing it right when no one is looking.
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