Plug Change + Air and Fuel Service!?

[Dixie Design]

So I've read and heard all the horror stories about changing the plugs in trucks similar to mine. So I figured I'd probably have my plugs changed by the local dealership. I called them yesterday for an estimate and got some feedback I hadn't ever heard before.

They told me it'd be between $400 and $720 to change my plugs Usually it's about $400 including an "Air & Fuel Service" that they refuse to change the plugs without doing. I inquired about this air and fuel service and the service manager really didn't give me a straight answer on exactly what they do, said it cleans the carbon out of the air and fuel systems. I could understand on the fuel side, but what carbon build up is there on the air side? Unless they're talking about my TB or something, which I just cleaned. "Air and Fuel Service" alone is $135 alone.

Now the variant from $400 to $720 is that they said our stock plugs are prone to breaking (which I've seen and heard all over the forums) at removal. They charge an extra $40 per plug that breaks to get the "pieces" out.

All seems a little far fetched to me, a little squirrelly. I don't see how you can go in and ask for a service and it "depend" on the mechanic as to how much it costs, especially at a dealership.

If someone comes to me wanting vinyl decals or a website, I have a set price, it doesn't "depend" on who I have work on it, and if they mess up an image or something charge the customer more...

(posted this at F150online.com too, was hoping Bill or anyone else might chime in here if y'all didn't see it there )

[Power Hungry]

That is outrageous!

I'm gonna call my friend over at the dealership and see what he says. I'll keep you posted.

[Jackpine]

I totally agree with Bill! Completely outrageous to charge a customer for a fault in the design of a component. I keep hoping Motorcraft will come out with a 1-piece plug design that will fix all this, but so far, it seems like they don't want to. Kind of like they don't want to recall the fuel injectors either - they just want to fix things when one breaks. Makes no sense to me.

I suspect the air and fuel service cleaning IS for the throttle body. I can't believe they couldn't skip that if you didn't need it.

Any chance of taking your truck to a different dealer or even a reputable independent garage?

- Jack

[blackfx4ny]

Every dealership I have called in SE Texas charges more if they break the plugs getting them out. I asked the service manager what kept the techs from breaking one or two on every F-150 to get more money out of the customer and he assured me they (the techs) would never do that. His argument was the techs didn't want to do the extra work. I can understand that to some degree but it is still ridiculous that we, the customer, are required to pay extra if there are problems.

[Dixie Design]

***UPDATE***

Called the dealership about 30 miles up the road. Talked to their service manager. $225 to change my plugs. As for the Fuel/Air Service that the local dealer was talking about, this dealership does that on all plug changes. Asked them about the plugs breaking and cleaning out the junk...here's the service manager's exact words: "Now why would we charge you for one of our mechanics breaking a part that Ford put in your truck to begin with?"

Finally found a dealership that sees eye to eye with their customers!

Anxious to hear what Bill finds out too from his buddy!

[Power Hungry]

Years ago when I was still wrenching, we'd run into problems occasionally on aluminum head imports. The customers would go for the record for longest time between tune-ups and by the time we'd see them, the plugs would be frozen in the heads. Usually, with a little care, we could get them out without incident but if there was any indication at all that the plug might be a problem, we'd have to tell the customer that they would be looking at additional costs to repair the threads for the spark plug. If they didn't agree, we didn't change the plug.

I don't necessarily find a problem with the whole plug issue from the mechanic's standpoint, but more that Ford finds this type of setup acceptable and isn't making any effort to improve the design... or at least build a better spark plug. It's bad enough that those stupid plugs are $10.00 each, but when I have to pay $400.00+ for a tune up (and I'm not getting Cap, Rotor, Wires, Fuel Filter AND Air Filter included) then I have a serious problem.

Sad... Sad... Sad...


On edit:

I talked to my dealer and he is somewhere in between the two prices. $160.00 Labor + plugs... so about $250.00. However, he DOES charge for the broken plugs at $82.00 an hours for however long it takes to remove them. I'm disappointed that Ford doesn't warranty this to them since it's obviously a design flaw with the spark plugs Ford choses to use. Maybe if enough people made noise about it...

[Cajun]

I agree, I'll also be curious about what JFuller has to say too since he's a FLM tech.