new gryphon not programming

jhedges16 · #1 Thu, February 12th, 2009, 08:49 PM

i got my gryphon tonight and went to load the level 1 tune into my truck. I left it connected for about 50 minutes and it just sat at the unlocking pcm screen. I disconnected it cuz it would have killed my battery if i would have left it connected for much longer. any ideas of what i should do?

***Jackpine*** · #2 Thu, February 12th, 2009, 10:20 PM

Josh, I've never seen the screen you are talking about. Can you confirm for me that:

1. Your ignition was in the ON position before you connected the Gryphon to the OBDII port, and,

2. Your truck does not already have a tune installed in its PCM?

Please, I'm just trying to eliminate some of the more common problems before we involve the "Great One". He's really up to his neck in alligators right now and we all need to cut him some slack if we can.

- Jack

jhedges16 · #3 Thu, February 12th, 2009, 10:37 PM

no i did not try it a second time...its been a long day and my trucks been a little aggravating today...

yes the ignition was on before i plugged in the gryphon and the truck does not have a tune installed already. i just got the gryphon today and i have never had another programmer

***Jackpine*** · #4 Thu, February 12th, 2009, 10:44 PM

Ugh! I'm out of ideas. I think this is a job for.... :super: (Sorry, Bill)!

- Jack

jhedges16 · #5 Thu, February 12th, 2009, 10:58 PM

well we'll see what happens tomorrow. im done early tomorrow so ill try it again and let you know what happens

***Power Hungry*** · #6 Fri, February 13th, 2009, 10:56 AM

Let us know what happens and if it continues we can walk through it.

cygnus008 · #7 Fri, February 27th, 2009, 07:36 PM

I just got my Gryphon(Edge) tuner and hooked it up. Everything went as it was supposed to until it got to the end of step 4 when it said 'file missing TASC3N4' - 'update required'

I know that its late Friday so PHP is probably closed but maybe someone knows what to do.

I downloaded the Edge Fusion program and got it working and when it saw the tuner it got a message that it had a problem with it and to call tech support.

Is there anything else I can do over the weekend or should i just wait until Monday and talk to PHP

Larry
Seattle

jhedges16 · #8 Fri, March 6th, 2009, 02:18 PM

Just wondering if there is any update?

***Power Hungry*** · #9 Fri, March 6th, 2009, 09:48 PM

Hey Josh...

Well, I tested the unit on our bench PCM and unfortunately it looks like the problem may be some sort of communications incompatibility with your vehicle. I'm not sure if there's a problem with the 18V programming signal line on you harness or some sort of hardware issue in the PCM itself.

At this point we have a couple options:

1) Go with a chip and we can refund you the difference of the two.
2) Wait a few days until we get our X-Cals in and try one of those.
2) Refund your order.

I'm sorry that the Gryphon didn't work for your vehicle but I'm at a loss as to why. Hopefully you'll consider on of the other options but fully understand if you'd like a refund.

Let me know what your thoughts are and how you would like us to proceed.

Take care.

jhedges16 · #10 Sat, March 7th, 2009, 11:13 PM

I think i would like to go with a chip. I thought about getting an xcal for a while but i have a really bad feeling that the same thing would happen. thats just my luck...

Before i make up my mind though, i have a few questions about the chip. first, what type of tunes would i be getting with the chip? with the chip being less expensive, i may want to get a third tune for economy if that is possible. also, what would be the wait period to get the chip? its not a problem if it is going to be a while, i am just wondering.

Also, i would like to thank you for all of your help with this situation. I dont think i would have gotten this type of customer service anywhere else.