I'm lost on what to do now?!?!

[redrider150]

So I have my Gryphon and I had two custom tunes made
but what Im confused on is that I recieved the paper in my gryphon box that says
" This unit is currently pre-programmed with canned tunes
To complete your custom tuning we will need for you to provide the vehicles calibration hex code blah blah blah! lol

Ok well I sent the HEX code and gryphon serial number to the provide email adress on the paper but I never recieved anything back saying yall got my email so now I have no clue how to recieve my custom tunes from yall!

I just installed the pegasus software so what did I have to do to get my custom tunes on my gryphon???