About to take the plunge

[Jackpine]

Originally Posted by mediumfast

Nobody has emailed me back yet....Is this because of health problems or what? I will call Monday....

Reply's to emails seem to be the one weak link in PHP's superb customer service. Part of it is due to the huge volume of emails they get - it becomes fairly easy to forget to reply to one out of hundreds.

The other problem is tied up with spam checkers, both at your end and at their end. A spam filter will now often simply decide a message is spam without notifying ANYONE, and will send the message to the "landfill". This is especially if an email address is one from hotmail or gmail. Those two providers seem to be favorites of spam generators.

I'd followup the email with a PM, or even a FAX, if you don't get a reply.

- Jack