I cant seem to get the burner to burn?

[bsdracing]

I cant seem to get the burner to burn the new chip when i open the pheonix flash FU it opens and the first thing I see is 1 highlighted and blank and the rest are blank it says its connected as it should be and has the connected COM 4 and the PID 'BC'- CID 'BC' - FID 'FC' is this what it should be like because the user guide looks different than the screen i see when opened any help would be great need this stuff going its been a month already