I feel sorry for anyone who has paid such good money for a faulty product, and then there is no support behind it. You would think that if there is too much workload going on, new hires would be brought in to close this gap.
Normally, I would keep my mouth shut on this type of isse b/c I haven't experienced any problems myself.....until now.
Yesterday, I pulled up to a stoplight and all of a sudden it felt like my truck was sputtering...almost like it was not getting enough fuel or something. I started to drive it and it continued for a mile or 2...then stopped on its own. It felt VERY unhealthy for the truck. The issue did not repeat itself throughout the rest of the day. I haven't driven it yet today.
My plan is to see if it starts to become a recurring issue. If so, I may make an attempt to get it fixed but I might just set it back on my tow tune and let it be.
I'm not being bitter at all here...I'm speaking as a guy who sells services to the federal government where customer service is EVERYTHING. Without it, our business cannot sustain or grow. I truly hope PHP can get over their "busy" issues and close this gap for those of us that are having problems b/c word of mouth goes a long way.
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Wed, September 1st, 2010, 08:02 AM
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