Gryphon custom files didn't download

[stangblue93]

Only had my Gryphon a couple of weeks, and LOVE it! Easy transaction when ordering at PHP. I have CAI and true dual exhaust and decided to get custom tunes. Easy to order tunes on PHP website, and received email from Cody in less than a week that my calibrations are ready!!
Unsuccessful at downloading calibrations from Pegasus Friday night. Really appreciate quick response from Cody via email about problem.
After opening Pegasus, I connect Gryphon to usb and follow all directions as directed. I get the process failed and unable to locate file by target and to contact administrator. I've double checked serial #'s and are matched. Also tried all recommendations on various threads.