Gryphon

[Jackpine]

Good, Jordan. Please put all your "personal" information into the UserCP and make sure Core and Bill have both your unit's Serial Number (S/N) and the vehicle's hex code. If your Wife has any questions on how to get this information, she can PM me through your account here.

- Jack

[Jordanp252]

Well wife got the Gryphon today, truck is still at the shop so she droped the gryphon off to get installed, she said guy looked at it like like ????? When she told him it was a custom modified Edge he was like ohhhh okay i got ya, but he's installing it for me, said he puts edge in all the time. I told him it was the same setup (I hope so) But I need to know, 1) Where is the Hex code located and 2) the serial number is on the Programmer its self. Thanks for all the help!

[Jackpine]

Originally Posted by Jordanp252

Well wife got the Gryphon today, truck is still at the shop so she droped the gryphon off to get installed, she said guy looked at it like like ????? When she told him it was a custom modified Edge he was like ohhhh okay i got ya, but he's installing it for me, said he puts edge in all the time. I told him it was the same setup (I hope so) But I need to know, 1) Where is the Hex code located and 2) the serial number is on the Programmer its self. Thanks for all the help!

Once the unit is installed, your Wife can click on the Menu button, then scroll to and hit the Enter button on "Diagnostics", then hit Enter again on "Tech Support" and keep hitting Enter now to get to the screen with the Serial number and other data. Hit Enter again and you'll see the screen with the Hex code. Then, hit the Menu button until you're back at the normal display.

The ignition is ON when you do this, but the engine can be off. Tell her she won't hurt anything doing this, even if she makes a mistake. If she gets lost, just hit Menu till you back out to the normal display.

- Jack

[Jordanp252]

So finally got my truck back the guy at the shop installed it and said the Gryphon read Error code 8. Any ideals?

[Jackpine]

Originally Posted by Jordanp252

So finally got my truck back the guy at the shop installed it and said the Gryphon read Error code 8. Any ideals?

Jordan, no idea at all. I've never heard of Error code 8. I'm going to take a wild guess that the guy at the shop doesn't know what he's doing.

Your truck runs, I guess, or your Wife would not have gotten it home, right?

Is the Gryphon currently plugged in to the truck? If so, when she turns the ignition ON, does the screen light up? If it does, what does she see?

Once we have answers to these questions, we might be able to progress.

I'm going to try to bring Bill into this too, so don't give up on us.

- Jack

[Jordanp252]

Yeah im not sure what he was talking about when he dropped the truck off i told my wife to send me a pic of gryphon, it was on level 3, so i called him and asked if he put a higher octance in it and he said no, but he had a error code 8? I had my wife turn the gyp back to 0 until i could figure out what he was talking about, but the truck runs fine, what can i do to get it to show that code again. If I have here unplug it and plug it back in> Thanks!

[Power Hungry]

I don't even know what an error code 8 is! The first unit error code is 0x11.

Do you think your wife would be comfortable installing it with me on the phone or is it something you'd prefer to either wait or have a shop handle with me on the phone?

What baffles me is that it was in level 3 so the vehicle obviously programmed ok, so when did the "Error 8" occur?

Let me know how I can help.

[Jackpine]

Jordan, was the ignition ON when she unplugged it and plugged it back in? It needs to be. This actually sounds to me like the Gryphon could be set to a different tune level than the truck. I know Bill can get them back together again.

Jordan, I would advise against having the tech do any more work with the Gryphon. And, It's awkward to be getting information from your Wife through you (secondhand). Bill is a VERY easy guy to talk to and I KNOW he can talk your Wife through any fixes needed. I'd take him up on that offer.

You might even have your Wife post here under your Screenname. We don't get upset over things like that. It's possible if we were able to communicate directly with the "operator" of the truck, things could get straightened out.

- Jack

[Jordanp252]

That sounds good, When would be the best time to have my wife give hte company a call?