Custom Tune???

[mgmtdee63]

Hi Bill,

You spoke to my Husband quite a few days ago, and
told him you were going to send the tune to him within
24 hours..I still have not received it.

Please let me know when I can Expect it.

Thanks,

Donna Masci-Bredin
Rob Bredin

[Mark_123]

I wonder if there is an easy way to give us all an updated ETA on custom tunes. I know you guys are very busy. Is there a way you could let us know where in November you are with the custom tunes? I've been patiently waiting now for 8weeks. I don't mind waiting for your expertise, but I would be interested in knowing when to expect them if that is possible. Thanks Bill and Corey.

Mark

[Extreme Justice]

Even if its just a simple name and status post, ie

NAME STATUS
John Doe Recieved Form
John Smith Working on files
John John Still haven't processed


I know when I recieve a tracking number and it say's "In Transit" with nothing else, it makes me feel better , when it probably hasn't even left the place i ordered it from.

William Hilton AKA Extreme Justice

[Power Hungry]

Originally Posted by Extreme Justice

Even if its just a simple name and status post, ie

NAME STATUS
John Doe Recieved Form
John Smith Working on files
John John Still haven't processed


I know when I recieve a tracking number and it say's "In Transit" with nothing else, it makes me feel better , when it probably hasn't even left the place i ordered it from.

William Hilton AKA Extreme Justice

For obvious reasons, we don't like to post any customer information on the forum.

We are looking at an order tracking system that integrates with the Forum software but needless to say it's not cheap, although it would certainly help keep people up to date and avoid unnecessary phone calls. (Not that we don't like talking to you folks! ) As that develops, we'll keep people informed.

Take care.


Donna... Mark... Check your PMs.

[Chris74]

great info Bill on the process!
We can really appreciate the workload involved and the shear volume as your business has grown.
BTW - we are glad you take your time to build each file individually for each customer.........it's that type of attention to detail (and ofcourse your experience) that impresses me the most.
NOW - I need to get me tunes rebuilt after a Ford reflash how long will I have to wait

[Power Hungry]

Thanks Chris. We have great customers and they are all remarkably patient, which we really appreciate. The biggest thing we need to concentrate on is being able to keep people in the loop without necessarily having to increase our workload.

Unfortunately, every e-mail we send or each phone call we answer in regards to calibration status just pushes everything that much further back. If there was a way to automate the process then things would be so much easier.

Anyway, did you send us your calibration code yet? I swear if my head wasn't attached...

Let me know.

[Chris74]

Originally Posted by Power Hungry

Thanks Chris. We have great customers and they are all remarkably patient, which we really appreciate. The biggest thing we need to concentrate on is being able to keep people in the loop without necessarily having to increase our workload.

Unfortunately, every e-mail we send or each phone call we answer in regards to calibration status just pushes everything that much further back. If there was a way to automate the process then things would be so much easier.

Anyway, did you send us your calibration code yet? I swear if my head wasn't attached...

Let me know.

No not yet Bill. Actually truck isn't getting reflashed until next Monday......I'll be in touch after that. Will there be a new hex code displayed on my programmer after the reflash??.....or is the calibration code something else?

[OneTomcat]

What kind of time frame should we be looking at to be concerned that we may have a lost or misdirected "tunes are ready" email?

[Mark_123]

Bill and Corey, thanks so much for keeping things friendly and personable. That says a lot about you guys and your business. I think I can speak for all of your customers and say "We don't mind waiting on your expertise. Thanks for doing business the way you do!"

[SinCityFX4]

Originally Posted by Mark_123

Bill and Corey, thanks so much for keeping things friendly and personable. That says a lot about you guys and your business. I think I can speak for all of your customers and say "We don't mind waiting on your expertise. Thanks for doing business the way you do!"

^^X2.

I can wait for