I'm on my 3rd replaced Edge Evo Now. Bought the first one in April 2007, had issues with it not turning on all the time when the truck started, especially when it was cold and had to unplug it each time to get it to work. Called Edge, shipped my Evo back and they replaced it with a new one. Well this new one wouldn't even turn on at all, absolutely nothing. Called Edge again and they tried over the phone to get it to turn on but still nothing. So what they did was ship another one out expedited (got in 2 days to Canada), along with a Postage Paid package to send back the other one they just sent. This 3rd one I'm glad to say is working like a charm. No issues whatso ever. And now I'm in line waiting for the Gryphon Upgrade and Custome tunes.
All in All, I can honestly say Edge Products were fantastic with customer service. Easily to get hold of, and had no problems standing behind their product by sending out 3 different Evolutions. And I didn't have to scream and yell at all.
Bill
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Fri, December 12th, 2008, 11:30 AM
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