red screen while plugged into usb?

[Jackpine]

And - you MAY need to reinstall Pegasus. One thing you could do is remove it using Add/Remove, and then do a system restore to get to a point before you installed Pegasus. Another approach is to use a thorough uninstaller like Revo Uninstaller (it's free), to get rid of all traces.

Then, Install AND UPDATE Pegasus to the latest version BEFORE you even look at your Gryphon.

Finally, with Pegasus running, (sorry guys, I think it works best this way), plug the Gryphon (which must be at Level 0) into the PC. The screen will turn red. But then, you should see the "New Hardware" dance. Let it do its thing here - it will take a few minutes. Finally, if everything goes as it's supposed to, the Gryphon screen will turn green and you'll be able to install tunes.

If you can't get to this point, you'll have to call Bill.

- Jack