EXTERNAL MEMORY REFLASH?

[KIRT]

Originally Posted by JackandJanet

I've never seen this!

So, you changed the splash screen while the truck was still "tuned" above stock? That should not have hurt anything as far as I know.

Once you get past that message, does the Gryphon seem to function normally? Or, does it keep you from getting past that message? AND, we're talking about the monochrome Gryphon and not the CS/CTS version, right?

If it's the monochrome Gryphon, did you have the ignition key ON before you plugged the Gryphon in?

- Jack

Yes it is the original Gryphon. It wont let me past the message and the key position is as it should be for start up.

[KIRT]

This is exactly what it says...The external memory needs to be reflashed call tech support at (678) 963-9913.

[cleatus12r]

Kirt,

Bill is working his tail off right now getting through support issues and service tickets. It may be a little bit, but he IS getting things taken care of.

[KIRT]

Originally Posted by cleatus12r

Kirt,

Bill is working his tail off right now getting through support issues and service tickets. It may be a little bit, but he IS getting things taken care of.

Corey e-mailed me saying that pegasus had a bug and was fixed yesterday...I updated as suggested and the problem still exists.

[Jackpine]

Originally Posted by KIRT

Corey e-mailed me saying that pegasus had a bug and was fixed yesterday...I updated as suggested and the problem still exists.

So, your version of Pegasus is: V2.02.0856?

Here, we may have a problem. If you did not put your truck back to stock before all this happened, I don't think you're going to be able to repair the damage through Pegasus without some "hands on" help from Bill.

There is something corrupt in the software/firmware in your Gryphon itself, and, Pegasus will not alter it unless your truck, and the Gryphon, are at stock. I THINK, Bill is going to have to load a "stock writer" tune into the Gryphon for you to proceed.

Please submit a "trouble ticket".

Edit: I guess there is a lesson to be learned here - Even if you are just updating the splash screens, anytime you connect the Gryphon to Pegasus for the purpose of changing something, it would be prudent to have set the truck's tune back to stock first. Notice I'm talking about activities that "change" the Gryphon here. I'm not including things like a "file" or "data stream" download that do not alter the Gryphon's contents.

And please, KIRT, I'm not saying you did something bad. I would not have thought changing the splash screen would cause difficulties. The good news, of course, is that your truck still runs.

- Jack

[KIRT]

Originally Posted by JackandJanet

So, your version of Pegasus is: V2.02.0856?

Here, we may have a problem. If you did not put your truck back to stock before all this happened, I don't think you're going to be able to repair the damage through Pegasus without some "hands on" help from Bill.

There is something corrupt in the software/firmware in your Gryphon itself, and, Pegasus will not alter it unless your truck, and the Gryphon, are at stock. I THINK, Bill is going to have to load a "stock writer" tune into the Gryphon for you to proceed.

Please submit a "trouble ticket".

Edit: I guess there is a lesson to be learned here - Even if you are just updating the splash screens, anytime you connect the Gryphon to Pegasus for the purpose of changing something, it would be prudent to have set the truck's tune back to stock first. Notice I'm talking about activities that "change" the Gryphon here. I'm not including things like a "file" or "data stream" download that do not alter the Gryphon's contents.

And please, KIRT, I'm not saying you did something bad. I would not have thought changing the splash screen would cause difficulties. The good news, of course, is that your truck still runs.

- Jack

Thanks for the reply...you have hit the nail on the head. Trouble ticket?....How do I go about that?

[Jackpine]

Originally Posted by KIRT

Thanks for the reply...you have hit the nail on the head. Trouble ticket?....How do I go about that?

It's the "Online Support System" page on their website: Support Login Most people get a pretty speedy response when they use this approach. If you don't, PM me.

- Jack

[88Racing]

Originally Posted by JackandJanet

So, your version of Pegasus is: V2.02.0856?

Here, we may have a problem. If you did not put your truck back to stock before all this happened, I don't think you're going to be able to repair the damage through Pegasus without some "hands on" help from Bill.

There is something corrupt in the software/firmware in your Gryphon itself, and, Pegasus will not alter it unless your truck, and the Gryphon, are at stock. I THINK, Bill is going to have to load a "stock writer" tune into the Gryphon for you to proceed.

Please submit a "trouble ticket".

Edit: I guess there is a lesson to be learned here - Even if you are just updating the splash screens, anytime you connect the Gryphon to Pegasus for the purpose of changing something, it would be prudent to have set the truck's tune back to stock first. Notice I'm talking about activities that "change" the Gryphon here. I'm not including things like a "file" or "data stream" download that do not alter the Gryphon's contents.

And please, KIRT, I'm not saying you did something bad. I would not have thought changing the splash screen would cause difficulties. The good news, of course, is that your truck still runs.

- Jack

Where have I suggested that before.....

[KIRT]

Well over a month and still waiting for a fix. My patience is wearing thin. Going to be doing some towing soon....sure would be nice to switch to custom tow and be able to monitor my temps. I understand that PHP may be extremely busy but I have not even received a courtesy call. Is this kind of service going to be the norm? I am seriously thinking of having my truck reflashed at the dealer and going someplace else for custom performance tunes.... anyone interested in buying a gryphon.