Update issues...

[Stealth]

Bill just called and fixed it all up again. Did remote desktop and restored my gryphon/evo and then we got the custom files loaded. Somehow the unit got too many files loaded and it stopped completely, but it's all good now.

[Jackpine]

Good to hear, Will. Happy motoring!

- Jack

[eej711]

I am having the same trouble with the "Internet error encountered". I got an email from Cody today saying my calibration update is ready for download and ive checked and made sure the serial number on my programmer matches the one in the email. i opened peguses clicked "Updates" then "Targeted Function" and that Internet error encountered pops up. Any idea on how to resolve this problem or am i doing something wrong?

[Jackpine]

Originally Posted by eej711

I am having the same trouble with the "Internet error encountered". I got an email from Cody today saying my calibration update is ready for download and ive checked and made sure the serial number on my programmer matches the one in the email. i opened peguses clicked "Updates" then "Targeted Function" and that Internet error encountered pops up. Any idea on how to resolve this problem or am i doing something wrong?

If you are seeing the "Targeted Functions" option, your copy of Pegasus is VERY old and could be causing the problem. You should try to update it. Click on [Updates]->[Pegasus Update Manager] and accept any updates it finds. Once updated, the option for custom tunes is [Updates]->[Custom File Download].

If you can't update it and are using Windows 7 (or maybe Vista), it would be best if you uninstalled it and then reinstalled it from the link on PHP's webpage. During the installation, DON'T let it install into a "Program Files" directory: The default installation directory is: "C:\Program Files (x86)\PHP\". Instead, try to install it into: ""C:\PHP\". Windows 7 and possibly Vista make it very hard for programs to be updated in the "Program Files" directories.

- Jack

[eej711]

I uninstalled Pegasus and then installed it again using the link on the PHP website instead of the disk that came with my gryphon and now when i click updates it has "custom file download" but it still pops up with "internet error encountered" when I click it to download my custom files. also the icon i click on to open Pegasus has the Norton protection shield icon on it?

[Jackpine]

Originally Posted by eej711

I uninstalled Pegasus and then installed it again using the link on the PHP website instead of the disk that came with my gryphon and now when i click updates it has "custom file download" but it still pops up with "internet error encountered" when I click it to download my custom files. also the icon i click on to open Pegasus has the Norton protection shield icon on it?

Norton's firewall COULD be preventing a proper connection, and understand, I'm just trying to eliminate problems on your end before we give up and pull PHP into this. If you can turn Norton's firewall off while you try to download the tunes that will eliminate that possibility.

And, you didn't say, but Pegasus DOES report your Gryphon is connected, right?

Now, if you still can't download the tunes, I suspect there is a Serial Number error in the tunes that PHP uploaded to the server. They'll have to fix that, so hopefully Bill or Cody will see this if that is the case. I see from your User Profile, that your Serial Number (S/N) is: "50060", does that match what Pegasus shows on the bottom of the window when your Gryphon is connected to Pegasus?

- Jack

[eej711]

Yes, when i connect my Gryphon all the information fills in at the bottom of the Pegasus screen and the serial number matches the one on the back of my programmer.

I turned off the firewall and it still came up with the internet error when i tried to download.

Also i just noticed that when I open Pegasus it says that there are updates that are ready to be downloaded, so i click updates and then apply updates. Pagasus starts to update but then a screen saying "Component 'comdlg32.ocx' or one of its dependencies not correctly registered:a file is missing or invalid" and then Pegasus closes. I have registered on Pegasus so i am not sure what that is meaning.

I received an email from Cody yesterday titled "Gryphon custom file download" and saying my calibration update is ready for download (serial # matches the one on Pegasus and my programmer), but this morning he just said he got my HEX code. Does this mean they actually are not ready yet?