Activation code? Please can I have it

[SubVet]

I apologize; I misunderstood your earlier post “The registration for PhoenixFlash should have been emailed to you.” I took that to mean that it was already complete and that someone should have already emailed it to me.

Not to sound like a like a jerk, but why wouldn’t you tell your customers this information up front. Here I am thinking that I would be ready to go the day I received the package, I would have never even emailed or posted anything, had I been told you will receive the chio and burner 1 to 3 weeks after placing the order and then 3 to ??? days later you will receive the activation code.

I knew there was an issue with the burners, I understood that and I wasn't upset about that delay. I was just bothered that the process with the activation code wasn't explained.