3 questions so far...

[Wile_E]

Ok. Here's the story so far:

I returned my truck to stock tune when I got home. I brought the tuner in, started Pegasus (I installed Pegasus when I got the tuner last month) and Pegasus immediatly updated itself. After that, I pluged my tuner in to the computer. It connected without issue. I recorded the serial number as requested. I checked for custom tunes at that point. A fairly lengthy download / update process took place. My assumption was that my tunes were indeed ready since this happened.

I finished the computer part of the process, and then took the unit out to my truck. I turned the key on and connected it, and the Gryphon came alive as usual. Then I went to set the tune up to level 3 - my usual - and hoped that it was custom, but it appeared to be unchanged from stock. When I finished, I hit done. I was instructed to turn the key off, and then after the key was off I ws instructed to turn the key on without starting, as always.

The unit said "reading VID".

That's as far as it got. I left it for 45 minutes. Really. 45 minutes. The display never changed. I had to use my vehicle, so I had to take a chance and disconnect the tuner.

My truck started, thank goodness. A short drive indicates that it is working in stock mode

I don't want to seem impatient, but I am sure you can understand my frustration.

Please advise. Do I need to post this somewhere else? I considered the emergency forum I saw...

Thank you.



ETA - I connected to Pegasus again this afternoon (Sat). The software updated again. Then I connected my Gryphon just for fun. When I tried to update it it gave me an error message saying I need to contact the vendor. I will see what I need to do on Tuesday or Wednesday to get in touch with them. Is a phone call to the shop the best thing? It sounds like email is hard for them to do and get any work done at the same time, which I understand. Can I send someone my cell phone number so they can call me when it's convenient for them?

Again, thanks to those of you who are helping me out.