Bad customer service at PHP

[cleatus12r]

First off, I NEVER blew you off. I did exactly what I said I'd do: I gave Bill the message that he needed to talk to you about your 6.0L tunes. If I could do anything with the CS/CTS platform, I'd be glad to try to help you. I don't tune the 6.0L trucks anyway, so I am absolutely helpless with trying to help you (which I have told you over the phone on more than one occasion).

If you want a refund, I'm sure Bill and Corey would be glad to get that taken care of. If you had any idea how many phone numbers I give Bill every day with people that I can't help (6.0L issues, programmer (CS/CTS/Gryphon) concerns, and the others that think I'm not worth their time and want to talk to Bill personally), you would be floored.

It turns out that Bill was on the phone with Edge when you were calling and I'm sorry I ignored your number, but as I have said before, I cannot help you anyway. He knows you are trying to get in touch with him and I urge you to be patient.

[sootballz]

First of all my name is Tim not "buddy" and Im just on here asking for help. I understand Bill is very busy and has alot of irons in the fire. Im to the point with my truck that I cant tow my RV with out my EGT's hitting 1400 or driving 40mph up a hill. It only weighs 7000 lbs loaded, Id rather drive 60-65. Cody I was just asking for some type of response that would let me know that I was in line for help and that Bill was working on my issue. Maybe I didn't understand you clearly or understand the process of ordering the tunes. I was told that PHP is the place to go for tunes with the CTS so I wanted to try it out. I ordered the tunes in March got them three months later and have been strugling ever since. I was looking for some help, thought maybe I was doing the contact thing wrong...I dont know.


Jack, your post was out of line. Im just asking for help and have been calling and calling without Bill returning my calls. Being a head moderator you should be more understanding of people and there needs, don 't run off business with your bad mood.

[sootballz]

Sorry if I have offended you Cody. That wasn't my intention and probably should have used a different word.

[cleatus12r]

I understand your frustration, Tim. I feel frustrated most days myself because of my limited capacity and the way it must look for PHP to have a sometimes helpless support guy.

No harm done by you.