Gryphon programmer screen is unreadable

[datrevino]

Originally Posted by JackandJanet

Try this: Adjust the contrast: [Menu]->[Display]->[Change LED Color]->Contrast]. When you move the "dot" into the box next to "Contrast", and hit <Enter>, you'll be able to change the contrast percentage there. Try moving it to a high value, possibly 90% if it is lower than that.

But, if you still can't read the text in the screen after that, it's probable that the firmware is corrupted. Bill has to set up a targeted download for you to fix it, and you'll need to talk to him to arrange that. I'm just a moderator here, and don't have the power to do this step.

- Jack

I can't adjust the contrast because i can't use any buttons.I need to call Bill to fix it.

Please transfer all the info of my case to him, in that way he knows what I am talking about when i call.


thank you for your help.

[Jackpine]

Duh! Of course you can't (since you can't read anything on the screen)! Sometimes I amaze myself with my profound stupidity.

I'll leave a note for Bill on this, but, with Corey in the hospital, it's going to take time for him to get to your problem. Please try to be patient. Things are going to get "piled up", and you're just one more item in the "pile".

- Jack

[datrevino]

Originally Posted by JackandJanet

Duh! Of course you can't (since you can't read anything on the screen)! Sometimes I amaze myself with my profound stupidity.

I'll leave a note for Bill on this, but, with Corey in the hospital, it's going to take time for him to get to your problem. Please try to be patient. Things are going to get "piled up", and you're just one more item in the "pile".

- Jack

Hi I hope corey is ok and she gets better.

I want to know if Bill returns to work already and if he can prepare the download to fix my programmer.

Please is because maybe I have to take my truck to the dealer and I don't want them to reflash my truck.

Let me know what is the status.

thanks.

[datrevino]

Originally Posted by datrevino

Hi I hope corey is ok and she gets better.

I want to know if Bill returns to work already and if he can prepare the download to fix my programmer.

Please is because maybe I have to take my truck to the dealer and I don't want them to reflash my truck.

Let me know what is the status.

thanks.

I put a new post in the Specific Support Issues ,I appreciate if you can help me .

thanks.

[Jackpine]

Please don't do this, it just confuses things. I did not realize I just replied to your earlier problem with a "rehash" of what I've already told you. I'm going to delete that thread and will ask Bill again to review this one.

And, I see you have a 2008 truck, so this is probably not a cable issue.

- Jack

[datrevino]

Originally Posted by JackandJanet

Please don't do this, it just confuses things. I did not realize I just replied to your earlier problem with a "rehash" of what I've already told you. I'm going to delete that thread and will ask Bill again to review this one.

And, I see you have a 2008 truck, so this is probably not a cable issue.

- Jack

I am sorry about this is just because like I said all the info is in here.
if you have any questions just let me know,I appreciate your help.

[datrevino]

Originally Posted by JackandJanet

Please don't do this, it just confuses things. I did not realize I just replied to your earlier problem with a "rehash" of what I've already told you. I'm going to delete that thread and will ask Bill again to review this one.

And, I see you have a 2008 truck, so this is probably not a cable issue.

- Jack

hi I just want to know if you talked with Bill?

[Jackpine]

Originally Posted by datrevino

hi I just want to know if you talked with Bill?

No, we don't actually "talk" to Bill (except once in a great while). I've left a note for him in the Moderator's forum in a thread we have for things like this.

- Jack