Please Help Trying to contact PHP people

[patrick.leonard]

Yeah man I am having the same problem. I have been trying since mid November. They almost NEVER answer their phones. And if they do the person you need is taking the day off. Ive emailed Bill 3 or 4 times and hes never responded. I emailed Cody I believe seeking help and he redirected me to Bill. Ive tried the live chat thing. Some people have jobs for a living and its hard to contact a company when they only open for 6 hours a day. I'm getting to the point were I am going to take my business elsewhere, not because the product (I love the Gryphon) but because their support is non existent. All I need done is have the damn thing unlocked and that is it. Why is it soooo hard to get help with a simple problem.

[fordtuff247]

@patrick.leonard .. I've been having the same communication issue with PHP since before Thanksgiving & I still can't get anyone to answer the phone. In December when I did get someone to answer I set up an appt. for Bill to call me later in the day and no one ever called me (this happened 3 times) not to mention the communication through facebook that always fell though. I know Corey has been having health problems & I've been more than patient to wait for a solution to my problem but I foresee a trip to ford in the imminent future to restore my truck back to stock and I'll just program it with canned tunes for now on. Good luck on your issue.

[cleatus12r]

Originally Posted by patrick.leonard

Yeah man I am having the same problem. I have been trying since mid November. They almost NEVER answer their phones. And if they do the person you need is taking the day off. Ive emailed Bill 3 or 4 times and hes never responded. I emailed Cody I believe seeking help and he redirected me to Bill. Ive tried the live chat thing. Some people have jobs for a living and its hard to contact a company when they only open for 6 hours a day. I'm getting to the point were I am going to take my business elsewhere, not because the product (I love the Gryphon) but because their support is non existent. All I need done is have the damn thing unlocked and that is it. Why is it soooo hard to get help with a simple problem.

Who takes a day off? Bill is a work-a-holic that never leaves the office except for lunch and the rare occasion that he is sick.

You can read about the challenges that Corey has had over the last year and change.

I have a full-time job and do tuning on the side for PHP.

The problems you have are Bill-only problems. I will try to get him to take a look at this thread at some point today.

[patrick.leonard]

I was never told I had to fill out an order form to have my tuner unlocked. Will I have to pay to have this unlocked? And I have emailed numerous times and gotten no response on this issue.

[Longshot270]

IF YOUR GRYPHON PROGRAMMER BECOMES LOCKED, THERE IS A $75 FEE TO UNLOCK IT. PLEASE FILL OUT THE APPROPRIATE ORDER FORM WHICH CAN BE FOUND ON THE ORDERING PAGE OF OUR WEBSITE.

This was copy/pasted from the header on this forum section.
Order forms can be found here.
Power Hungry Performance - Ordering Info

[patrick.leonard]

Originally Posted by Longshot270

This was copy/pasted from the header on this forum section.
Order forms can be found here.
Power Hungry Performance - Ordering Info

I understand that you are running a business but does it really take $75 to unlock a programmer? Definitely sounds like a RIP OFF to me.

[cleatus12r]

Originally Posted by patrick.leonard

I understand that you are running a business but does it really take $75 to unlock a programmer? Definitely sounds like a RIP OFF to me.

That's what EDGE charges.....
PHP doesn't see that money.

[88Racing]

Originally Posted by patrick.leonard

I understand that you are running a business but does it really take $75 to unlock a programmer? Definitely sounds like a RIP OFF to me.

Call edge and complain....other manufactures programmers are $125+ to unlock....

[patrick.leonard]

Originally Posted by Groovy Chick

I have no e-mails from you.

I don't know what email you answer but the one I tried emailing you on is the one that is on your website. I got it to work in the summer so I figured it you would still use it.

[patrick.leonard]

If my programmer was set on stock when my PCM took a dump do I need to have it unlocked or just pay to have my custom tunes rewritten for the new hex code?