Please Help Trying to contact PHP people

[Sidney]

HELP!

In early summer of 2011 I purchased an Edge Tuner for my 2007 Ford FX4. I was not informed that their product would not perform on my truck with the modifications made to my vehicle (cold air box & magna flow exhaust.) The program in the Edge programmer would put my truck in the limp home mode. I immediately contacted PHP and told them of the problem I had encountered & sent the programmer to them to be recalibrated. When I got the tuner back I was still experiencing the same problems as before. Since November of 2011 I have spoken with PHP on the phone several times giving additional information and as of yet (1/24/12) still no results. I have given my cell phone number and e-mail address on various occasions and still no response. I have over $500.00 invested in a useless programmer that is no more than a monitor.

We have been unable to contact PHP by phone on various occasions.

PLEASE HELP!!!

Sid Davis
Greenback, TN

[Longshot270]

I'll leave them a note but the majority of their time recently has been spent in doctor's offices. This will obviously have a significant impact on the wait times.

[cleatus12r]

Originally Posted by Sidney

HELP!

In early summer of 2011 I purchased an Edge Tuner for my 2007 Ford FX4. I was not informed that their product would not perform on my truck with the modifications made to my vehicle (cold air box & magna flow exhaust.) The program in the Edge programmer would put my truck in the limp home mode. I immediately contacted PHP and told them of the problem I had encountered & sent the programmer to them to be recalibrated. When I got the tuner back I was still experiencing the same problems as before. Since November of 2011 I have spoken with PHP on the phone several times giving additional information and as of yet (1/24/12) still no results. I have given my cell phone number and e-mail address on various occasions and still no response. I have over $500.00 invested in a useless programmer that is no more than a monitor.

We have been unable to contact PHP by phone on various occasions.

PLEASE HELP!!!

Sid Davis
Greenback, TN

I don't have any listing for "Sid Davis" (or any variants of the name) in the customer calibrations folder. If you sent your programmer in to be converted to a Gryphon but did not order custom tuning, then yes, you will have the same exact problem with our programmer that you did while it was an Edge unit.

Additionally, while I may have overlooked it, I do not see an order form with your name for ordering custom tunes. I don't get some of the order forms because all I do is write calibrations remotely from my home on the range, but as it stands, I don't have one with your name on it for custom tuning.

[cleatus12r]

Originally Posted by Zapo

I too have been trying to get a hold of help. Paid for some tunes, there was a problem, and now for the last 3 months I have not been able to get help and still have no tunes. This company has issues..... They may think that they have more customers than they can serve so they don't care, but taking money without delivering is more than just bad business... there is laws against that, and at some point poor customer service turns into fraud. I hope that is not the case for me, but I am past the time frame that I can get my credit card company to chase my money back, so I have to hope that eventually I get my tunes. Until then I have had no replies on phone, email, fax or any other method, all I can do is forum vent.

The files have been done since 10/18/11 and they have been compiled for your programmer (Bill has to handle that part) since the 21st of that month.

I am not sure what the issue was. Was it that your programmer needed "updating" before he could put the files on Fusion? If that's the case, all I need to do is remind Bill to upload them. You should probably "update" again beforehand so we don't run into this issue again.

Be aware that if you EVER connect to Fusion again after downloading your custom files, you WILL lose the custom files and we'll be right back where we are now.