Error During Firmware Update...Gryphon Not Functioning Now

[Ballin STX]

For 1 chill out man, I had a edge brand new 2 years ago and then sent it to Bill to have the programming swapped out to the gryphon and then got it back but it has the wrong hex on it, So I got in contact with him and fixed that issuse but it still wasnt syncing up with my truck properly so i contacted him again but got no response and then 2 months later i got a response and he said he would be calling me after 5 that day to get me back in good shape. I never received a call and have called, sent numerous pm's, and email and have not gotten any response.. I am VERY patient and am not a picky person but I would love to finally have my programmer in working condition since this has been going on since december 2008.

I think everything bill has done is just amazing and I keep on referring people to him but I just want to be able to show people the difference it makes and i havent been able to since i cant get it working in my own truck.

-Jon

[Jackpine]

Jon, don't worry yourself, I'm "chilled". I was just trying to figure out how to help you. When you said you had the "same issue", I was trying to nail down exactly what your issue is.

So, you DID NOT buy a used Gryphon, this is an Edge you had converted to a Gryphon. And it has not worked on your truck for over two months?

The problem was that initially the tunes were written for a different HEX code but that problem is now fixed? And, it still does not "sync" with your truck? Can you tell me what you mean by that? Pretend I'm stupid - just tell me in great detail the steps you go through and what happens when you try to install it.

Again, I notice you have not added your programmer's serial number, hex code or product model number to your User CP. If Bill had this information, he would be in a much better position to help you. Is there a reason you don't want to provide this information?

Finally, you say that Bill is essentially ignoring you, but that you think everything he has done is amazing? Am I the only one who can't make sense of this?

Bottom line, Jon - if you want to get your unit working, you're going to have to help us help you.

- Jack