Please Help Trying to contact PHP people

[patrick.leonard]

I was never told I had to fill out an order form to have my tuner unlocked. Will I have to pay to have this unlocked? And I have emailed numerous times and gotten no response on this issue.

[Longshot270]

IF YOUR GRYPHON PROGRAMMER BECOMES LOCKED, THERE IS A $75 FEE TO UNLOCK IT. PLEASE FILL OUT THE APPROPRIATE ORDER FORM WHICH CAN BE FOUND ON THE ORDERING PAGE OF OUR WEBSITE.

This was copy/pasted from the header on this forum section.
Order forms can be found here.
Power Hungry Performance - Ordering Info

[patrick.leonard]

Originally Posted by Longshot270

This was copy/pasted from the header on this forum section.
Order forms can be found here.
Power Hungry Performance - Ordering Info

I understand that you are running a business but does it really take $75 to unlock a programmer? Definitely sounds like a RIP OFF to me.

[cleatus12r]

Originally Posted by patrick.leonard

I understand that you are running a business but does it really take $75 to unlock a programmer? Definitely sounds like a RIP OFF to me.

That's what EDGE charges.....
PHP doesn't see that money.

[88Racing]

Originally Posted by patrick.leonard

I understand that you are running a business but does it really take $75 to unlock a programmer? Definitely sounds like a RIP OFF to me.

Call edge and complain....other manufactures programmers are $125+ to unlock....

[patrick.leonard]

Originally Posted by Groovy Chick

I have no e-mails from you.

I don't know what email you answer but the one I tried emailing you on is the one that is on your website. I got it to work in the summer so I figured it you would still use it.

[patrick.leonard]

If my programmer was set on stock when my PCM took a dump do I need to have it unlocked or just pay to have my custom tunes rewritten for the new hex code?

[Sidney]

HELP!

In early summer of 2011 I purchased an Edge Tuner for my 2007 Ford FX4. I was not informed that their product would not perform on my truck with the modifications made to my vehicle (cold air box & magna flow exhaust.) The program in the Edge programmer would put my truck in the limp home mode. I immediately contacted PHP and told them of the problem I had encountered & sent the programmer to them to be recalibrated. When I got the tuner back I was still experiencing the same problems as before. Since November of 2011 I have spoken with PHP on the phone several times giving additional information and as of yet (1/24/12) still no results. I have given my cell phone number and e-mail address on various occasions and still no response. I have over $500.00 invested in a useless programmer that is no more than a monitor.

We have been unable to contact PHP by phone on various occasions.

PLEASE HELP!!!

Sid Davis
Greenback, TN

[Longshot270]

I'll leave them a note but the majority of their time recently has been spent in doctor's offices. This will obviously have a significant impact on the wait times.

[cleatus12r]

Originally Posted by Sidney

HELP!

In early summer of 2011 I purchased an Edge Tuner for my 2007 Ford FX4. I was not informed that their product would not perform on my truck with the modifications made to my vehicle (cold air box & magna flow exhaust.) The program in the Edge programmer would put my truck in the limp home mode. I immediately contacted PHP and told them of the problem I had encountered & sent the programmer to them to be recalibrated. When I got the tuner back I was still experiencing the same problems as before. Since November of 2011 I have spoken with PHP on the phone several times giving additional information and as of yet (1/24/12) still no results. I have given my cell phone number and e-mail address on various occasions and still no response. I have over $500.00 invested in a useless programmer that is no more than a monitor.

We have been unable to contact PHP by phone on various occasions.

PLEASE HELP!!!

Sid Davis
Greenback, TN

I don't have any listing for "Sid Davis" (or any variants of the name) in the customer calibrations folder. If you sent your programmer in to be converted to a Gryphon but did not order custom tuning, then yes, you will have the same exact problem with our programmer that you did while it was an Edge unit.

Additionally, while I may have overlooked it, I do not see an order form with your name for ordering custom tunes. I don't get some of the order forms because all I do is write calibrations remotely from my home on the range, but as it stands, I don't have one with your name on it for custom tuning.