Gryphon issues

[machx4]

I just received word that my custom tunes were ready for uploading. I printed off the Pegasus instructions and followed them and downloaded the software. The problems seems to be that my computer won't recognize that I have the Gryphon plugged in so I can upload my tunes. The Gryphon turns on when plugged in, it just won't do anything else.

Has anyone ran into this problem? I also went through the troubleshooting in the instructions for Vista as well.

Any assistance would be appreciated. Thanks

[Jackpine]

OK, If you've installed Pegasus, there should be a Pegasus icon on your desktop that looks like PHP's "biting mouth". You've double clicked on that to open Pegasus, right?

Now, when you plug in the Gryphon, look at the status line on the bottom of the Pegasus window: You should see a status of "Connected" in the second panel from the left and your unit's Serial Number (S/N) in the right hand panel.

If you have this picture, you're good to go. Select Updates->Targeted Functions to begin downloading your tunes into the Gryphon. It will take a while and you'll see advisories that tell you what's happening as things progress.

If you've followed these instructions and you still have no joy, then Bill will have to help you.

- Jack

[machx4]

It never shows that it is connected to the computer. It is powering up the Gryphon though. It turns on and glows red but nothing else happens.

I will give PHP a call. Thanks for the reply.

[Jackpine]

Originally Posted by machx4

It never shows that it is connected to the computer. It is powering up the Gryphon though. It turns on and glows red but nothing else happens.

I will give PHP a call. Thanks for the reply.

You didn't answer my first question, and I think that's the problem. Are you opening the Pegasus application on your PC? The Gryphon will not open it. You have to double click the icon to open it.

- Jack

[dsilva584]

do you have windows vista on your PC?

Windows Vista: If you are running Windows Vista and are not able to get the device to
connect to the software, you may be required to temporarily disable the Windows User
Account Control (UAC) in order to update your device. We understand that this may
make some users uncomfortable and if the idea of disabling the UAC is not a valid option
then we recommend that you install the software on a machine that is running another
version of Windows such as XP, NT, 2K or ME.
To disable the UAC, go to the Windows button and select [Control Panel], [User Accounts
and Family Safety], and then select [User Accounts]. Select [Turn User Account
Control on or off] and then on the next screen uncheck the [Use User Account Control
(UAC) to help protect your computer] check box. After clicking [OK], the computer will
need to reboot in order to complete the change. The Pegasus software should now
work correctly and allow the software to connect to the device.


for screen shots dl the user guide at this link (look on page 5)
http://dygytalworld.ehost-services13...user_guide.pdf

[Jackpine]

Good on you for posting the Vista instructions, xthorxz400. I probably should have done it, but when he said he'd gone through, "the troubleshooting in the instructions for Vista", I thought maybe he'd taken care of that problem. Of course, that could easily be the problem as well.

- Jack