what if i recieved the tune files by email ??
is it going o work ??

Check your e-mail. We'll try it that way and see if it works. For some reason, the download seems to fail when retrieving the files from the server.

Jack .. what is the time there now ??
here it is 236 am and i feel like :sleepwalk:

after downloading i got this

http://www.alshohooh-upload.com/uplo...1f3938b7de.jpg

Oh for Pete's sake... Grrrrrrr! Hang on.

You didn't have anything else going on this evening anyway, right? Nothing like going to sleep or anything. ;)

I am programming a unit with your serial number and will figure out what's going on. I have a sneaking suspicion that something is not downloading correctly or the file is getting damaged in the transfer. I'll be able to tell in just a minute.

ok .. as u said i have nothing to do :)

MX,

I tested everything here on the bench and it all works perfectly. I did both the Targeted Updates and the Upload Custom File functions and the unit updated without incident.

My concern at this point is that the data files are somehow becoming corrupted during the download/e-mail process. One thing I'd like to check... Can you please e-mail back the file I just sent you so I can see if it getting damaged in the transfer? That's the only explanation I have at this moment.

If the file is getting damaged, it might be related to your internet provider (some use compression that can damage certain files) or it might also be related to antivirus software.

As soon as you can get that file back to me, we'll be able to move forward towards a solution.

Thanks.

well i understand and i appreciate it guys :)
am flying to another country after 12 hours

I suppose there could be a hardware issue in his Gryphon, right? mxriderae, I believe when Bill says he's programming a unit with your serial number, he's "faking" that he has your unit on his desk and is trying to confirm just that possibility.

Edit: Or he could be confirming the problem is in a file transfer, just like he just said! :doh: :o

If the tunes will load on that unit but not yours, it implies some problem at your end. But, I'm certain Bill will get things working - eventually.

- Jack