I suppose there could be a hardware issue in his Gryphon, right? mxriderae, I believe when Bill says he's programming a unit with your serial number, he's "faking" that he has your unit on his desk and is trying to confirm just that possibility.
Edit: Or he could be confirming the problem is in a file transfer, just like he just said!
:o
If the tunes will load on that unit but not yours, it implies some problem at your end. But, I'm certain Bill will get things working - eventually.
- Jack