I want to interject a comment here. We normally don't see this kind of interaction with a member and Bill, because it mostly happens behind the scenes. (When it's all happening in America, it is often done by phone.)
Can all of us get a feel for the time involved in this sort of thing? Can you appreciate the level of personal care that is being shown here?
Sorry for sounding like a "cheerleader" (and I have lousy legs), but these kinds of activities (by Bill) are what eats up all his time. No wonder it takes so long to get a tune out.
And, for those of you that read an earlier post of mine, the problems are NOT always the fault of the member. I should not have implied that.
I am firmly convinced you will not find better customer service than what you get from PHP!
- Jack
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