Jordan, was the ignition ON when she unplugged it and plugged it back in? It needs to be. This actually sounds to me like the Gryphon could be set to a different tune level than the truck. I know Bill can get them back together again.
Jordan, I would advise against having the tech do any more work with the Gryphon. And, It's awkward to be getting information from your Wife through you (secondhand). Bill is a VERY easy guy to talk to and I KNOW he can talk your Wife through any fixes needed. I'd take him up on that offer.
You might even have your Wife post here under your Screenname. We don't get upset over things like that. It's possible if we were able to communicate directly with the "operator" of the truck, things could get straightened out.
- Jack
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