I'd have to say it's a connection issue with either the plug on the back of the device or with where it connects to the OBDII port. Unfortunately, I don't have any way to reuse the device or we'd find some way give you credit against a CS or CTS. I know Edge was offering some sort of upgrade credit, but not sure if they still have that. When I get back to the office, I can check with Edge and see if they're still offering anything.
Glad everything else got straightened out with the emissions testing.
Take care.
__________________
Bill Cohron - The Mad Doctor  
Power Hungry Performance - The ORIGINAL in Ford performance tuning... Since 1997!
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Bring back  Windows™ XP and 7. 
Windows™ Vista and Windows™ 8 is a pain in my a$$! 
Windows™ 10 is only slightly less annoying! 
Windows™ 11 is garbage! 
Much to my surprise, I'm actually quite enjoying Linux! 
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