Quote:
Originally Posted by rngprerunner
But by that same token, "we" have paid out a sizable amount of our hard earned money for a service with no expected delivery date. So at what point do we need to be kept in the loop and at what point can we ask for updates? One month? Two? Three?
If I had paid this kind of money to Amazon or somebody on eBay and after three months of not receiving the product or an update I'd be pretty pissed. I know for me two months was my limit, I didn't bother them until we were eight weeks in and I hadn't heard anything. But I'm sure others are pestering from day one.
Thankfully Bill and Corey have a VERY good reputation for quality service and products so waiting for three months isn't a huge deal. But it would be easier to handle if there was an update given at some point.
Am I totally off base with this or does it makes sense?
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No, you're not off base at all, and, I honestly sympathize with the points you are making and with your situation. I also have some idea of the distractions Bill has to deal with on a daily basis that take time away from his real work. I was simply asking that we keep that in mind too.
The real difficulty here is that we are paying for Bill's expertise, not someone else's. And, Bill cannot "train" somebody else in a way that insures that this somebody has all the experience Bill has accumulated over the years. So, having Bill "farm out" some of the tuning tasks to someone else is pretty much out of the picture. I know Bill won't even let Corey do some of the more "routine" tasks, such as uploading the tune files to the server, because he wants to insure there are no errors that could damage someone's truck.
Maybe Corey could think up something that would keep everyone better informed where they stand. I know she tried to do this once, but it didn't seem to work out. Just doing this though, is a drain on their resources.
I'm having a few thoughts though, that I'll discuss with her. Maybe we can do a better job of keeping everyone informed AND letting Bill work on tunes and problems!
- Jack