Phoenix Flash startup error - run-time error '13'

gabeyd · #1 Mon, September 14th, 2009, 07:26 PM

I ran Phoenix Flash, input my Activation code, and then my registration info. Then I had to plug in the burner to get it to send the registration info. All seems to go fine at this point.

Then, I tried, "Refresh Cal List" (even though I know there are not any out there for me yet). I got "Run-time error '13': Type mismatch" error window and when I click "OK" the program exits.

Now, every time I run it, it quickly does "Retrieving Customer Information - Establishing Connection with Server" and then goes to "Run-time error '13': Type mismatch", clicking "OK" exits. Does this every time I run it now.

If I disconnect the laptop from the network, then it will start up without the error, but that's no fun, as then I can't check for calibrations.

Running Phoenix Flash v1.6.252 (according to the title bar), on Windows XP.

gabeyd · #2 Mon, September 14th, 2009, 11:15 PM

After - he got me the activation code, now I'm having this problem (though it's no rush, since I don't have any calibrations up to download yet anyway)

Thanks.

gabeyd · #3 Thu, September 17th, 2009, 05:06 PM

Update, same problem with 288 (which I managed to update to by starting Phoenix disconnected from the network, then connecting to the network and doing update). But as soon as I update the calibration list, or start up Phoenix Flash while connected to the internet, it stops with the 13 error.

***Power Hungry*** · #4 Sun, September 20th, 2009, 03:29 AM

Gabe,

Star up with no internet connection, go to help, then [Registration]. What is the User ID #?

gabeyd · #5 Sun, September 20th, 2009, 01:40 PM

User ID 2151
Burner ID BC
Local Burns 5

***Power Hungry*** · #6 Tue, September 22nd, 2009, 10:48 AM

I fixed the database entry on your account and it should be working correctly now. Let me know if it's working correctly now.

Thanks.