MScomm32.ocx error with Win 7 64 bit

Probuilder · #1 Sun, February 27th, 2011, 11:31 AM

I get a registered or missing file when I try to update the Phoenix FU software. Need to get this fixed but everything that you have on the website doesn't work to fix this problem.
Help please.

dietoremain · #2 Fri, March 4th, 2011, 04:20 AM

eeek. hope this doesnt happen with my vista, btw post in the emergency section if you really need help asap.

dietoremain · #3 Mon, March 14th, 2011, 11:57 PM

was this ever resolved? i just installed the software(chip is on its way) and i get the same error... chit.

Probuilder · #4 Tue, March 15th, 2011, 12:35 AM

No it hasn't been resolved. It seems like problems get no attention, unless you start saying the product is junk and you want to send it back. I have even tried calling support to get it resolved. I am no longer running their chip or burner. My lawyer is getting ready to get my money back for the burner, since I have had so many problems with it, with no response from customer support. Sorry that you already bought the setup.

ticopowell · #5 Tue, March 15th, 2011, 02:33 AM

Have you searched for this problem online? or tried a different computer? I know you all have friends and I am sure one of them has windows xp still on a computer. Also I remember getting something like this once, but I searched on google and found a solution or two. Good luck, and I am sorry that you havent gotten anything back yet.
Also dont worry about the lawyer, I am sure that Bill and Corey will be happy to refund your money, from what I have seen they are good at that, but dont take that as a promise, I just have seen that type of service in the past. Keep trying to call during business hours, or try their facebook page, or send an email, or E: all of the above.
Hope I gave some ideas on how to fix the problem. And i still am sorry that it hasnt been worked out yet

Probuilder · #6 Tue, March 15th, 2011, 09:13 AM

Yes, I have done online searches, and found a few solutions, but they didn't work.
I don't have anyone that has a laptop with XP, that is an old system. Everyone that I know is running windows 7, on the laptop.
I have everything neatly installed in the truck, including the 6 position switch and wiring, that I don't want to tear that all back out to reprogram the the chip.

Then reinstall all the wiring to the chip and the switch afterwards. So a laptop is my only option.

dietoremain · #7 Wed, March 16th, 2011, 12:15 AM

sounds like you need to get on the phone with them. and honestly im not too worried about it.

Probuilder · #8 Wed, March 16th, 2011, 09:32 AM

Quote:

Originally Posted by dietoremain

sounds like you need to get on the phone with them. and honestly im not too worried about it.

I have tried to call them, either they aren't answering the phones or you get nothing.
The customer service system has a lot to be desired. Maybe they just need more people on the payroll that knows how to fix theses problems.

ticopowell · #9 Wed, March 16th, 2011, 12:27 PM

Quote:

Originally Posted by Probuilder

I have tried to call them, either they aren't answering the phones or you get nothing.
The customer service system has a lot to be desired. Maybe they just need more people on the payroll that knows how to fix theses problems.

I think everyone would want them to have another person or two helping out, but they don't want to increase their prices to pay for them. Yeah it might be necessary sometimes, but I've not had a problem with their service.

I dont know if you are on Facebook, but they are having major computer problems right now. Corey's main computer crashed and Bill has spent the last few days replacing the hard drives, hard drive controller, motherboard, and installing all the programs on the new equipment. This and Corey's health have definitely hurt their business and their customer service lately, but it is something that comes with such a small business. The 3 well known (online) employees and their 1 shop guy can only do so much when the $#!^ hits the fan like it has lately.

I still think you should give them time, and I know that sucks, but it is either that or get angry at something that literally nobody is capable of fixing right now. :/

I agree with dietoremain in that I am not too worried, they are hard workers and will be true to their word as best as they are able.

Good luck with all this and keep calling! someone will answer

.

dietoremain · #10 Wed, March 16th, 2011, 02:03 PM

I had no probs contacting. just spoke with Cody on the livechat and he said Bill is aware of the problem and will be on it asap.