Backfiring

[Power Hungry]

Anthony,

First, I want to apologize because your issue did go overlooked. Corey had asked me to address it and I have a note that unfortunately got stuck to the back of a few orders so I obviously didn't get back to your issue. :sniffle: I will be sure to look at the problem this afternoon and get back to you on a solution.

I would like to note that while Corey is on here pretty frequently, I, on the other hand, do not have the luxury of spending as much time on the forum as I'd like. With this in mind, I want to make it very clear that we DO NOT ignore customers. If there isn't any progress on an issue, there are several other ways aside from our forum to get in contact with us for assistance or an update. The forum is meant to be a convenience for our customers, not the final word in communication or support. A phone call or e-mail will usually garner a faster response as well as provide a more direct dialog that will help quickly resolve issues.

Also, because of the way the forum status updates, I often come on and will not show any new posts. This makes it a little difficult for me to track issues because it is a little more difficult to see which threads have activity. Not that I can't see which threads have been recently posted in, but I lose all of the "New Unread Posts" markers and it makes it really difficult to track the recent posts. Several times now, I had accidentally skipped a post or two because I wasn't able to locate the latest posts in the thread.

Again, I do apologize for the delay but please be assured that your issue will be addressed.

Take care.