2007 F150 5.4L with Gryphon

[Caforddude]

Sine I am posting this thread over at fordtruckfanatics.com also I am going to cut and paste my last couple of posts from over there into this thread so this thread can stay current on what has happened to date. Here is the thread over there if anyone wants to follow along with other folks responses also.
http://www.fordtruckfanatics.com/for...ad.php?t=10003

I alternated colors to indicate different successive posts I have made in the above thread about this issue...

They said throwin like 4 different codes for both side of the engine cams.

And they are pulling the valve covers tomorrow to check the cams and what not. Not exactly sure what they are checking for, abuse, broke, stuck...

All the service writer could say was I have NEVER seen both sides go bad before unless it was related to an oil change with a crappy filter...


I'll keep ya posted.

well if they end up saying it was an oil change issue then i guess im the hook for the bill...no idea how I could put it in walmarts lap...im sure they would say not their fault and throw it in frams lap.

where would it end and how much time and money would it take to prove...

26 hours my car has been in their shop and they are JUST now going to take it on a test drive to see if the oil change THEY wanted to do did the job. They are only working on it now because I called a pitched a fit.

UNBELIEVABLE.

In 17 minutes I will be on my way over to the dealership with a tow truck enroute and have it towed to another dealership for the work if they can't give me a firm answer on what EXACTLY the problem is.

I have owned 13 brand new Fords in my short life and I have NEVER had this poor of customer service from a dealership.

I blame myself really. I have dealt with Drew Ford in La Mesa for all 13 of my vehicle purchases AND all my service. Again I have NEVER had this kind of piss poor customer service from them on any issue I have had them check in to. I was in a bind and Rancho Ford is in Temecula while Drew is 70 miles away. My gut said don't do it but the necessity for a close fix to hopefully avoid a rental car made me choose them.

Learned my lesson

I also want to make this clear to everyone that reads this.

I AM NOT TRYING TO LAY BLAME AT THE FEET OF THE MECHANICS AT ALL THIS IS PURELY A CUSTOMER SERVICE ISSUE TO ME

My frustration is with the service writer and service manager, who after 3 messages has yet to return a call to me. This is about not keeping a customer updated. I am not looking for a minute by minute update but when I am the one that has to call to get an update rather then them calling me, I have an issue. When I am having to decide if I need to rent a car and have to wait till they get back to me at 5:30pm I find that to be an issue. When I am told I will get a call at 0900 and after 4 attempts to call them I finally talk to someone else, I have an issue with that. When I am told they are taking it for a test drive we will call you as soon as they get back and let you know what they found and it is a full two hours later...I have an issue with that.

Sorry but customer service is my pet peeve whether it be a resturant, shoe store or car dealership. If you don't want to be in customer service then
there are plenty of other jobs out there...

/rant