Couldn`t download my custom tunes !!

[mxriderae]

Originally Posted by JackandJanet

Does that mean it worked?

- Jack

Jack .. what is the time there now ??
here it is 236 am and i feel like

[mxriderae]

after downloading i got this

[Power Hungry]

Oh for Pete's sake... Grrrrrrr! Hang on.

[Power Hungry]

You didn't have anything else going on this evening anyway, right? Nothing like going to sleep or anything.

I am programming a unit with your serial number and will figure out what's going on. I have a sneaking suspicion that something is not downloading correctly or the file is getting damaged in the transfer. I'll be able to tell in just a minute.

[mxriderae]

ok .. as u said i have nothing to do

[Power Hungry]

MX,

I tested everything here on the bench and it all works perfectly. I did both the Targeted Updates and the Upload Custom File functions and the unit updated without incident.

My concern at this point is that the data files are somehow becoming corrupted during the download/e-mail process. One thing I'd like to check... Can you please e-mail back the file I just sent you so I can see if it getting damaged in the transfer? That's the only explanation I have at this moment.

If the file is getting damaged, it might be related to your internet provider (some use compression that can damage certain files) or it might also be related to antivirus software.

As soon as you can get that file back to me, we'll be able to move forward towards a solution.

Thanks.

[mxriderae]

well i understand and i appreciate it guys
am flying to another country after 12 hours

[mxriderae]

should i try to download it from another computer ..
or maybe i did somthing wrong while downloading or in the setting ??

[mxriderae]

Originally Posted by Groovy Chick

Can ya sleep on the plane?

it is just two hours flying .. .. i spend those two hours in trying to sleep

[Power Hungry]

Okay, so that scuttles that idea. The file is not corrupted and loads correctly on this end.

This leaves only the possibility that the computer may be causing an issue when trying to expand the compressed files. Since the software doesn't recognize that the calibration file is registered to your programmer and the software clearly indicates that the programmer is serial number 1750, that's the only thing we have left.

Do you have another computer we can try? Or I can try an alternate compression routine?

Let me know.