New tune.....new truck!!!

[Longshot270]

mK, that'll work. Im guessing that when it says "no PCM information was located" in english it means "chill dude, they're still cookin"

[Jackpine]

Originally Posted by longshot270

mK, that'll work. Im guessing that when it says "no PCM information was located" in english it means "chill dude, they're still cookin"

Where are you seeing this? In Updates->Current Update Status, I see: "Serial Number 1047 was not located on the server." (Which tells me there's nothing new for my unit (S/N 1047)).

- Jack

[Longshot270]

here's a word for word quote of everthing that comes up:
"
No attached device was located.
Using registered device Serial Number 1997.

No PCM information was located.
This update was applied on 07/27/2009.

Current working invoice number is: 0000.
Update information was last updated on: 00/00/0000
"

what do you make of it?

[Jackpine]

Originally Posted by longshot270

here's a word for word quote of everthing that comes up:
"
No attached device was located.
Using registered device Serial Number 1997.

No PCM information was located.
This update was applied on 07/27/2009.

Current working invoice number is: 0000.
Update information was last updated on: 00/00/0000
"

what do you make of it?

It's certainly NOT what I see.

Help me here. Have you gone into Help->Registration and entered ALL the details, including the HEX (Calibration) code? (I know, why the heck can't we agree on names for things?)

Here's what I put in the four boxes for "Device Information", it may help you figure out what to put in - I think maybe some of the required info is not clear:

1. Serial Number: 1047 (This is also my "Invoice Number").
2. Model Number: GPFG150-0408 (I got this from the "Diagnostics->Tech Support->Version Info" screen on the Gryphon, while plugged in to my truck).
3. Device Type: 6 (This is shown as "Hardware" in the "Version Info" screen.)
4. Calibration: RXCM5E4 (My HEX code, which is seen when you hit <Enter> on the "Version Info" screen.

The only thing I can think of is that your "Registration" info is incomplete. Can you check that for me?

Thanks,

- Jack

[Longshot270]

yep, entered everything, even let it pull some of the info off of the programmer to make sure it was correct. Now there is one box that is blank, its the one on the bottom right that says calibration, but even when it pulled info from the programmer I dont think that it was filled in. Your might also look different because your tunes have already come in.

[Jackpine]

Originally Posted by longshot270

yep, entered everything, even let it pull some of the info off of the programmer to make sure it was correct. Now there is one box that is blank, its the one on the bottom right that says calibration, but even when it pulled info from the programmer I dont think that it was filled in. Your might also look different because your tunes have already come in.

That's the one I suspected was blank! Go ahead and manually type it in. This is your HEX code. Do that and click on <Save> in the Registration window.

Once you do that, try the "Update Status" menu item again.

- Jack

[Longshot270]

Did that but still saying the same thing letter for letter.
my hex is okdg3a3. Tried both zero and the letter O for the first one and capitalized and lower case, same thing either way. Do you think that Im getting this because my tune hasn't come in?

[Circuit]

Originally Posted by JackandJanet

That's the one I suspected was blank! Go ahead and manually type it in. This is your HEX code. Do that and click on <Save> in the Registration window.

Once you do that, try the "Update Status" menu item again.

- Jack

I have something simular going on...

My client will pull everything except the hex code and it won't let me type it in manually. My client version is v2.01.0594. Everything else works fine. I just don't want to be left off the custom tune list because of a mistake on my part...

I put the truck to stock, pull it out of the truck, connect it up, everything connects but it won't let me enter my hex. (My hex is in my user cp and I also emailed it to Corey.)

Added: After looking at it again I see my hex code in the update manager window so I know the program has it. It just doesn't enter it in my registration info.