Phoenix Flash startup error - run-time error '13'

[gabeyd]

After - he got me the activation code, now I'm having this problem (though it's no rush, since I don't have any calibrations up to download yet anyway)

Thanks.

[gabeyd]

Update, same problem with 288 (which I managed to update to by starting Phoenix disconnected from the network, then connecting to the network and doing update). But as soon as I update the calibration list, or start up Phoenix Flash while connected to the internet, it stops with the 13 error.

[Power Hungry]

Gabe,

Star up with no internet connection, go to help, then [Registration]. What is the User ID #?

[gabeyd]

User ID 2151
Burner ID BC
Local Burns 5

[Power Hungry]

I fixed the database entry on your account and it should be working correctly now. Let me know if it's working correctly now.

Thanks.

[gabeyd]

Still doing the same thing, when I run it.

But I'll try re-installing when I get home tonight and can re-license, and can plug in the burner. I'll let you know how that goes.

Thanks.

[gabeyd]

Same problem after a re-install (though it didn't have to re-activate - seems to remember that, even after uninstalling and re-installing).

Tried installing on my Vista64 desktop, but it won't let me activate (maybe because I already did on my laptop).