Stumble/Miss/Hesitation

[lbjailer]

I submitted a ticket about Nov 6th, and ordered a new ($30) custom tune. I have returned my Gryphon to canned tunes. No issues with the canned tunes. I haven't heard anything, so just in a "wait and see" pattern. Fortunately I don't drive the truck every day, only 15K miles and have had it 2 years. I am sure since there are so many people having this same issue, it will eventually get fixed, just have to wait.

[Longshot270]

Originally Posted by lbjailer

I submitted a ticket about Nov 6th, and ordered a new ($30) custom tune. I have returned my Gryphon to canned tunes. No issues with the canned tunes. I haven't heard anything, so just in a "wait and see" pattern. Fortunately I don't drive the truck every day, only 15K miles and have had it 2 years. I am sure since there are so many people having this same issue, it will eventually get fixed, just have to wait.

Did you submit the support ticket to order a tune or did you submit a ticket after sending them a tune order form? Also, was the order filled out when you got the programmer?

[lbjailer]

Submitted ticket first, #94, then ordered tune on the same day, I think.
My invoice for this tune lists the support ticket on the invoice, so I think its reported properly. I think Corey would have mentioned something if there was missing information, just like she did when I originally converted my Edge.

[Longshot270]

Ok, I'll leave them a note on the mod board.

[lbjailer]

I think one of my older posts, somone did. I can wait, I'm in no hurry. If I dont hear anything after January, I will call.

[tohi2care]

Submitted a ticket on 10/23/2010 Ticket number 89.

Recieved a responce on 10/30/2010

I have yet to see a responce since.

[lbjailer]

I took truck to dealer today, removed gryphon and returned to stock. I tried to update after Pegasus update file was installed. My Gryphon is blank now. No HEX code. There is no way I am going to try and program the truck now. I need to find a way to restore the Gryphon. I plug it in and the software says it can't locate the Gryphon, but I can see it is doing something when I plug it in. I have rebooted my PC and the Gryphon and still no luck. I updated my trouble ticket #94. I copied and paste my results of reading critical files and all of them say they are blank.
I plugged it in the truck and it displayed the HEX, but I too afraid to try a program.

[mjphillips1981]

I am too, still waiting on an answer. Ticket #95. Posted 10/29.

[Jackpine]

OK, I'll try to get Bill's attention on this for both of you.

- Jack

[mkehler]

Originally Posted by JackandJanet

OK, I'll try to get Bill's attention on this for both of you.

- Jack

Same here, I'm ticket #90. I'd really appreciate a status update (of any type). It looks like this is a common issue with a certain flash (possibly the first code V (flexfuel) engines?). Hopefully Bill can figure this out so that all the canned tunes work. I'm still using level1 - tow only; and would really like to use level2, thats one of the reasons why I choose this unit.

thank-you
Matt