Stumble/Miss/Hesitation

[Longshot270]

Originally Posted by lbjailer

I submitted a ticket about Nov 6th, and ordered a new ($30) custom tune. I have returned my Gryphon to canned tunes. No issues with the canned tunes. I haven't heard anything, so just in a "wait and see" pattern. Fortunately I don't drive the truck every day, only 15K miles and have had it 2 years. I am sure since there are so many people having this same issue, it will eventually get fixed, just have to wait.

Did you submit the support ticket to order a tune or did you submit a ticket after sending them a tune order form? Also, was the order filled out when you got the programmer?

[lbjailer]

Submitted ticket first, #94, then ordered tune on the same day, I think.
My invoice for this tune lists the support ticket on the invoice, so I think its reported properly. I think Corey would have mentioned something if there was missing information, just like she did when I originally converted my Edge.

[Longshot270]

Ok, I'll leave them a note on the mod board.

[lbjailer]

I think one of my older posts, somone did. I can wait, I'm in no hurry. If I dont hear anything after January, I will call.

[tohi2care]

Submitted a ticket on 10/23/2010 Ticket number 89.

Recieved a responce on 10/30/2010

I have yet to see a responce since.

[lbjailer]

I took truck to dealer today, removed gryphon and returned to stock. I tried to update after Pegasus update file was installed. My Gryphon is blank now. No HEX code. There is no way I am going to try and program the truck now. I need to find a way to restore the Gryphon. I plug it in and the software says it can't locate the Gryphon, but I can see it is doing something when I plug it in. I have rebooted my PC and the Gryphon and still no luck. I updated my trouble ticket #94. I copied and paste my results of reading critical files and all of them say they are blank.
I plugged it in the truck and it displayed the HEX, but I too afraid to try a program.

[Jackpine]

Originally Posted by lbjailer

I took truck to dealer today, removed gryphon and returned to stock. I tried to update after Pegasus update file was installed. My Gryphon is blank now. No HEX code. There is no way I am going to try and program the truck now. I need to find a way to restore the Gryphon. I plug it in and the software says it can't locate the Gryphon, but I can see it is doing something when I plug it in. I have rebooted my PC and the Gryphon and still no luck. I updated my trouble ticket #94. I copied and paste my results of reading critical files and all of them say they are blank.
I plugged it in the truck and it displayed the HEX, but I too afraid to try a program.

When you say "it is doing something", what do you mean?

Normally, if a Gryphon is plugged into a PC and Pegasus is not running, or if Pegasus can't connect to the Gryphon, the Gryphon's screen will be red.

When Pegasus connects to the Gryphon, the screen turns green - no writing appears on the Gryphon's screen. What does yours do?

Is it possible you have a faulty USB cable or USB controller? Does another device connect properly through them?

And, is it possible your device driver is corrupt in your PC? See: http://forum.gopowerhungry.com/faqs-...tallation.html If this looks at all possible, follow the directions there to reinstall your drivers.

It really doesn't sound like there's anything wrong with your Gryphon if it recognizes and connects to your truck. I suspect a problem in your PC.

- Jack

[mjphillips1981]

I am too, still waiting on an answer. Ticket #95. Posted 10/29.

[Jackpine]

OK, I'll try to get Bill's attention on this for both of you.

- Jack

[mkehler]

Originally Posted by JackandJanet

OK, I'll try to get Bill's attention on this for both of you.

- Jack

Same here, I'm ticket #90. I'd really appreciate a status update (of any type). It looks like this is a common issue with a certain flash (possibly the first code V (flexfuel) engines?). Hopefully Bill can figure this out so that all the canned tunes work. I'm still using level1 - tow only; and would really like to use level2, thats one of the reasons why I choose this unit.

thank-you
Matt