Anybody receive their custom tunes in the past couple weeks?

[rngprerunner]

Originally Posted by twintips_17

He got them next day???? Makes me wonder how much time and development went into them......

It was from one of the reputable tuners, but it doesn't matter so there is no need to post who here. The normal wait he said was like four or six weeks, but for a small fee he expedited his and had them the next day. I would have gladly done that, still would for that matter.

I went back and looked. THe guy had ordered them on jan 31 and he got them three weeks ago. So it cant be to much longer.

Hmm... we'll I ordered four days later it's been another three weeks... odd... no?

Wonder who at PHP I pissed off...

[SubiGT]

Whew, now I don't feel so bad anymore. Still waiting, but I only ordered on 3/18....

[twintips_17]

Originally Posted by SubiGT

Whew, now I don't feel so bad anymore. Still waiting, but I only ordered on 3/18....

Good things come to those who wait!!!

[Jackpine]

One of the things we know about PHP, is - they don't play favorites and, you cannot "buy" faster service. You simply go into a queue when you order your tune (and send the hex code) and then, you get it when it's your turn.

I know of only one time they violated this approach. Bill moved a guy up in the queue because he was about to be deployed to Iraq. Seems a nice thing for them to have done (in my opinion).

One of our Moderators here, Lars, is still waiting on his tunes too! He's been waiting a long time.

- Jack

[rngprerunner]

Originally Posted by JackandJanet

One of the things we know about PHP, is - they don't play favorites and, you cannot "buy" faster service.

- Jack

Ha! Not true. If you buy a used Edge and send it in to be upgraded to a Gryphon and order custom tunes for it you can get your Gryphon back tuned in a week or two. I was told that from the Boss herself, so there is a way to buy faster service from PHP, just wish I knew about it before I ordered a new one.

Anyway, still not complaining, just looking for some answers since I was told they would be ready last week and haven't heard anything since...

[Jackpine]

Originally Posted by rngprerunner

Ha! Not true. If you buy a used Edge and send it in to be upgraded to a Gryphon and order custom tunes for it you can get your Gryphon back tuned in a week or two. I was told that from the Boss herself, so there is a way to buy faster service from PHP, just wish I knew about it before I ordered a new one.

Anyway, still not complaining, just looking for some answers since I was told they would be ready last week and haven't heard anything since...

You are "partially right". Yes, you do get the custom tunes faster this way, but you are without the programmer and operating your vehicle at stock the entire time your unit is with PHP. And, you ARE in a queue here too. It just happens to be a different queue than the one where you have your unit, and are able to use its canned tunes.

Bill and Corey found they had fewer difficulties if they loaded the custom tunes into your converted unit before returning it than if they returned the unit immediately and then posted the tunes later. Corey also said they would "revisit" this discrepancy in the wait time if it started to look like it was becoming an issue with people.

And, one thing that would cause them to stop returning the "converted" units with tunes installed would be for them to see people flooding them with Edges to be "converted", hoping to get faster service.

Now, if you are really looking for answers, please DO PM Corey. The forum is really not the place to try to put "pressure" on them.

- Jack

[rngprerunner]

Originally Posted by JackandJanet

Now, if you are really looking for answers, please DO PM Corey. The forum is really not the place to try to put "pressure" on them.

- Jack

Done that. I have three outstanding PM's to Corey over the last week that haven't been answered.

[SubiGT]

Originally Posted by rngprerunner

Done that. I have three outstanding PM's to Corey over the last week that haven't been answered.

I have had email and PM to Corey go un-answered as well.

No pressure, just a fact.

I'll wait patiently for my tunes, but communication with Corey is an ongoing issue that contributes to the experiences related in this thread.

I'm pretty sure I'm 2 weeks behind in the queue because I sent my Hex code to her in an email and a PM that went un-answered. I finally resent the PM to Bill after 2 weeks of patience, and he put me in the queue.

I'm not complaining, only relating. PHP is my choice now, and will be my choice again when I order my 6.2L Raptor.

[pickemuptruck13]

I ordered mine on January 21st and sent in my hex code on the 26th. Still have not received mine. I tried to get in touch a couple of times over the months but finally got to talk to Bill 2 weeks ago yesterday, and he said mine would be done that Thursday. I have tried to call a couple of times with no luck. I know there busy i am trying my best to be patient. Just wish there was a better way of communication.

[jjntj2003]

i"ve got a few pm's and e-mails floating also just trying to be positive about the no replies thinking they are working so hard they don't have time to answer 24 hrs a day. hope i'm close to the top now.