Anybody receive their custom tunes in the past couple weeks?

[pickemuptruck13]

I ordered mine on January 21st and sent in my hex code on the 26th. Still have not received mine. I tried to get in touch a couple of times over the months but finally got to talk to Bill 2 weeks ago yesterday, and he said mine would be done that Thursday. I have tried to call a couple of times with no luck. I know there busy i am trying my best to be patient. Just wish there was a better way of communication.

[rngprerunner]

Just got word from the head office that mine are ready. Now I just have to get through eight hours of work before I can go home and play with them... oh the torture!

Thanks Corey and Bill!

[twintips_17]

Originally Posted by rngprerunner

Just got word from the head office that mine are ready. Now I just have to get through eight hours of work before I can go home and play with them... oh the torture!

Thanks Corey and Bill!

When did you order yours?

[rngprerunner]

Originally Posted by twintips_17

When did you order yours?

See above... February 3rd.

[Jackpine]

Originally Posted by rngprerunner

Just got word from the head office that mine are ready. Now I just have to get through eight hours of work before I can go home and play with them... oh the torture!

Thanks Corey and Bill!

Good! Hopefully, some of the rest of you who have been waiting so long are not far behind.

It might be good to remember though, that every email, PM or phone call to PHP regarding the custom program wait time actually delays them even more! Even if it's nothing more than Corey asking Bill, "Where's Joe's tune in the queue?", it forces Bill to break his concentration to answer. :sadface:

It WOULD be nice if we could all save the PMs, emails and phone calls for actual PROBLEMS, that can't be resolved here on the forum! Lars and I are trying to learn as much as we can so we can help everyone, and others have come in with great advice too. So, give us all a chance, don't contact PHP unless we can't help. Don't bug them about "When do I get my tune?". And, I know this is asking a lot, but could we try?

- Jack

[rngprerunner]

Originally Posted by JackandJanet

Don't bug them about "When do I get my tune?". And, I know this is asking a lot, but could we try?

- Jack

But by that same token, "we" have paid out a sizable amount of our hard earned money for a service with no expected delivery date. So at what point do we need to be kept in the loop and at what point can we ask for updates? One month? Two? Three?

If I had paid this kind of money to Amazon or somebody on eBay and after three months of not receiving the product or an update I'd be pretty pissed. I know for me two months was my limit, I didn't bother them until we were eight weeks in and I hadn't heard anything. But I'm sure others are pestering from day one.

Thankfully Bill and Corey have a VERY good reputation for quality service and products so waiting for three months isn't a huge deal. But it would be easier to handle if there was an update given at some point.

Am I totally off base with this or does it makes sense?

[Jackpine]

Originally Posted by rngprerunner

But by that same token, "we" have paid out a sizable amount of our hard earned money for a service with no expected delivery date. So at what point do we need to be kept in the loop and at what point can we ask for updates? One month? Two? Three?

If I had paid this kind of money to Amazon or somebody on eBay and after three months of not receiving the product or an update I'd be pretty pissed. I know for me two months was my limit, I didn't bother them until we were eight weeks in and I hadn't heard anything. But I'm sure others are pestering from day one.

Thankfully Bill and Corey have a VERY good reputation for quality service and products so waiting for three months isn't a huge deal. But it would be easier to handle if there was an update given at some point.

Am I totally off base with this or does it makes sense?

No, you're not off base at all, and, I honestly sympathize with the points you are making and with your situation. I also have some idea of the distractions Bill has to deal with on a daily basis that take time away from his real work. I was simply asking that we keep that in mind too.

The real difficulty here is that we are paying for Bill's expertise, not someone else's. And, Bill cannot "train" somebody else in a way that insures that this somebody has all the experience Bill has accumulated over the years. So, having Bill "farm out" some of the tuning tasks to someone else is pretty much out of the picture. I know Bill won't even let Corey do some of the more "routine" tasks, such as uploading the tune files to the server, because he wants to insure there are no errors that could damage someone's truck.

Maybe Corey could think up something that would keep everyone better informed where they stand. I know she tried to do this once, but it didn't seem to work out. Just doing this though, is a drain on their resources.

I'm having a few thoughts though, that I'll discuss with her. Maybe we can do a better job of keeping everyone informed AND letting Bill work on tunes and problems!

- Jack

[onefitty]

I understand all the points made in this thread. I know that I am one of the guys that purchased my Gryphon around tax return time, when PHP had their big SALE!! (Thanks PHP!) But I was also originally quoted 4-8 weeks for my tunes. So I said hey that's awesome and left it alone, until about the 8th week, then I simply asked for an update on my tunes to be sure that they had my HEX, and that I was at least in line for my tunes. Corey assured me that I was, and that was the end of my worries. I hadn't bugged Corey in a while about my tunes (she actually forgot my name!! ) ...which told me that I was not pestering her like I felt I was, but it is going on three months now so I contacted her recently, and I am only about a week away by her calculations. I have tried to be really patient, and I know it will be worth the wait. It's not necessarily that everyone is bothering them from day one, it is just a lot of curious people that ordered around the same time (late Jan early Feb) who are beginning to wonder what happened to their custom tunes??? Thankfully, Bill and Corey haven't given up on us, and are doing their best to answer all the concerns and questions as best they can. We are all going to get through this!!!

[88Racing]

Hey guys! Kinda looking at things hear and there. A lot of you guys have already done this but there are some that haven't and Jack has mentioned this before. Please fill in your hex code in your user cp along with the serial number. Seriously it's alot less leg work for Bill and Corey!

[88Racing]

I know a growing business is a headache. But guys keep calling Corey says she's answering the phones. Keep emailing them Corey says she's replying to them. The one problem with the emails is that they maybe getting filtered out by their spam filter. Keep those pm's going.

Just don't give up after 2 or 3 times. This is my best advice for you guys.

Good things come to those who wait.