Please Help Trying to contact PHP people - Page 3

***cleatus12r*** · #1 Fri, January 27th, 2012, 09:50 AM

Quote:

Originally Posted by Zapo

I too have been trying to get a hold of help. Paid for some tunes, there was a problem, and now for the last 3 months I have not been able to get help and still have no tunes. This company has issues..... They may think that they have more customers than they can serve so they don't care, but taking money without delivering is more than just bad business... there is laws against that, and at some point poor customer service turns into fraud. I hope that is not the case for me, but I am past the time frame that I can get my credit card company to chase my money back, so I have to hope that eventually I get my tunes. Until then I have had no replies on phone, email, fax or any other method, all I can do is forum vent.

The files have been done since 10/18/11 and they have been compiled for your programmer (Bill has to handle that part) since the 21st of that month.

I am not sure what the issue was. Was it that your programmer needed "updating" before he could put the files on Fusion? If that's the case, all I need to do is remind Bill to upload them. You should probably "update" again beforehand so we don't run into this issue again.

Be aware that if you EVER connect to Fusion again after downloading your custom files, you WILL lose the custom files and we'll be right back where we are now.

fordtuff247 · #2 Fri, January 27th, 2012, 11:39 AM

I got my issue resolved this morning on Live Chat w/ Bill.
Thanks Bill.

***cleatus12r*** · #3 Fri, January 27th, 2012, 01:36 PM

Awesome post, Corey.

I'd like to point out and elaborate on one piece of that a little bit, if I may.

"I imagine we could hire other people to answer phone calls, but they would simply be taking messages, which would require us to call customers back after hours."

That's probably the most frequent complaint I get. Unfortunately for those of us who answer the phones (who aren't Bill), we don't have the ability to work with programmer issues or software problems. Bill is the only one who can do that and many times it's hard to convey that to the customer. Sure, Corey has her jobs in the office, I have mine here in Montana, and then there's Bill who is the ONLY one that can deal with many of the issues that arise (that's the problem with being that smart). More people answering the phones WOULD MOST CERTAINLY just increase peoples' frustration by having to leave messages for Bill without instant call-backs.