MScomm32.ocx error with Win 7 64 bit

Probuilder · #1 Sun, February 27th, 2011, 11:31 AM

I get a registered or missing file when I try to update the Phoenix FU software. Need to get this fixed but everything that you have on the website doesn't work to fix this problem.
Help please.

dietoremain · #2 Fri, March 4th, 2011, 04:20 AM

eeek. hope this doesnt happen with my vista, btw post in the emergency section if you really need help asap.

dietoremain · #3 Mon, March 14th, 2011, 11:57 PM

was this ever resolved? i just installed the software(chip is on its way) and i get the same error... chit.

Probuilder · #4 Tue, March 15th, 2011, 12:35 AM

No it hasn't been resolved. It seems like problems get no attention, unless you start saying the product is junk and you want to send it back. I have even tried calling support to get it resolved. I am no longer running their chip or burner. My lawyer is getting ready to get my money back for the burner, since I have had so many problems with it, with no response from customer support. Sorry that you already bought the setup.

ticopowell · #5 Tue, March 15th, 2011, 02:33 AM

Have you searched for this problem online? or tried a different computer? I know you all have friends and I am sure one of them has windows xp still on a computer. Also I remember getting something like this once, but I searched on google and found a solution or two. Good luck, and I am sorry that you havent gotten anything back yet.
Also dont worry about the lawyer, I am sure that Bill and Corey will be happy to refund your money, from what I have seen they are good at that, but dont take that as a promise, I just have seen that type of service in the past. Keep trying to call during business hours, or try their facebook page, or send an email, or E: all of the above.
Hope I gave some ideas on how to fix the problem. And i still am sorry that it hasnt been worked out yet

Probuilder · #6 Tue, March 15th, 2011, 09:13 AM

Yes, I have done online searches, and found a few solutions, but they didn't work.
I don't have anyone that has a laptop with XP, that is an old system. Everyone that I know is running windows 7, on the laptop.
I have everything neatly installed in the truck, including the 6 position switch and wiring, that I don't want to tear that all back out to reprogram the the chip.

Then reinstall all the wiring to the chip and the switch afterwards. So a laptop is my only option.

ticopowell · #7 Tue, March 15th, 2011, 12:39 PM

The only other thought that I have is try to completely uninstall and reinstall everything (which I am sure that you have already done), or find a windows 7 that is not 64 bit... good luck!

Probuilder · #8 Tue, March 15th, 2011, 01:48 PM

I have uninstalled the program and reinstalled it. Still don't work. Microsoft tells me that won't work unless I find all the Registry entries that the program installs and remove them. That is way above my computer skills, since if you delete the wrong thing the computer may not work again.

This is the fault of PHP's software, not my computer, so they need to fix it or refund all my money.

I sent another PM to them, we will see if anything happens now. But, I doubt anything gets resolved.

dietoremain · #9 Wed, March 16th, 2011, 12:15 AM

sounds like you need to get on the phone with them. and honestly im not too worried about it.

Probuilder · #10 Wed, March 16th, 2011, 09:32 AM

Quote:

Originally Posted by dietoremain

sounds like you need to get on the phone with them. and honestly im not too worried about it.

I have tried to call them, either they aren't answering the phones or you get nothing.
The customer service system has a lot to be desired. Maybe they just need more people on the payroll that knows how to fix theses problems.