Trouble Registering Gryphon and Connecting to Computer
 

Hi. I received my Gryphon today. I installed the included Pegasus software, but when I open it with my Gryphon connected via USB, it still says "disconnected" at the bottom of the window and the screen is blank in Pegasus. When I go to register the Gryphon under Help and hit the retrieve button, it says the the Gryphon is not connected. I have installed all of the USB drivers as well.

Thanks for any help.

It sometimes works to uninstall everything, make sure you get everything, then reinstall pegasus, then the drivers, then hook up the gryphon to the computer and go from there.

I suspect the drivers are not properly installed. And, if you're using a Win 7 or Vista machine, it seems to be hard sometimes to get things working. I still have not managed to get Pegasus to connect to my old Gryphon on my new Win 7 PC.

My advice to you is to try to install Pegasus on a Win XP machine. Then, WITH PEGASUS RUNNING plug the Gryphon into the USB port. This should cause the drivers to install and hopefully, you'll see that it's connected.

If you don't have an XP machine, find a friend who does.

If none of this is possible, try completely removing Pegasus from your current PC and then uninstall the drivers. I've written a post on how to do this here: http://forum.gopowerhungry.com/faqs-...tallation.html. Then, reinstall Pegasus and have it running before you try to plug in the Gryphon. It may work for you then.

- Jack

Thanks for the help. I have followed all of the steps you've given me, including the ones for removing the faulty driver (great write up by the way). I have tried on both windows 7 and XP machines, and the same thing happens. While installing Pegasus on both machines, I am asked during the the installation if I would like to install the drivers. In windows 7, it seems to be sort of glitchy when doing so as the driver installer stops responding for a bit, and then asks if I'm sure if I want to install the drivers from an unknown publisher. In XP, it also asks during the installation of Pegasus if I want to install the drivers, and when I do, a prompt comes up saying "This software you are installing has not passed Windows Logo testing to verify its compatibility with Windows XP".

So in the end, after installing on both machines and plugging in the Gryphon after installation is complete with Pegasus open, it still says disconnected. Is the Gryphon itself supposed to light up or turn on when connected to the PC? If it is supposed to, mine is not.

Thanks again for all your help. I would like to order a custom tune and can't do so without the serial number, which I believe is only viewable in Pegasus.

Thanks, but its still not working. I've tried on both Windows 7 and XP machines. I'll try e-mailing Bill to see what he says.

It is normal for the warnings about "unknown publisher" or "windows logo" to appear, and they can be ignored. Microsoft brings those up any time you install anything that is not either written by Microsoft or that was sent to Microsoft and "approved".

It almost sounds like you have a faulty USB cable. The screen on the Gryphon should light up red if it is not connected to Pegasus, then it will turn green when it is connected. So, I'm thinking you are not receiving power through the USB cable either because of a problem in it or because there might be some problem in the USB port of the PC you are using. Since you tried two PCs, I'm betting on a cable problem. Is there some other device you can try with that cable?

The PC should also play a little "sound" when you plug the Gryphon in - does it?

And, does the Gryphon function properly when you plug it into the OBDII port of your truck (with the ignition turned ON, engine off)?

Edit: And FStorm, I've merged your two threads on this subject together here. Please don't start duplicate threads on the same topic. It causes confusion and can result in erroneous information being posted.

- Jack

My apologies about the duplicate post Jack, sorry!

I will try the cable with another device such as a digital camera and see if it works. There is not sound when the Gryphon is plugged into the PC, and I know exactly what you mean by that. It's like when you plug any piece of hardware like a camera or printer into a PC and a message pops up at the bottom right toolbar saying new hardware has been found or something like that with a sound playing, but that hasn't happened when I've plugged the Gryphon in. And like I said the Gryphon doesn't light up at all. However, it works perfectly when plugged into my OBDII port, I even ran a stock tune through it last night to see how it worked. So far, so good as far as it operating properly in the truck.

I've also e-mailed Bill about the matter. Hopefully he'll have some insight on it. The only reason I'm in a rush to get it connected to the PC is so that I can get the serial number to the Gryphon so that I can order a custom tune, and eventually be able to download it when it's done.

Thanks again for your help!

Good news! It was indeed a faulty cable. Tried another one I had from a digital camera, and everything works fine now, was able to connect and everything. Thanks again for the help I really appreciate it!

Great! I love it when something I suggest actually works! Enjoy your new toy. :thumbs up yellow:

- Jack

hey guy's I'm sorry to butt in , but I'm also on windows 7 and have similar issues as Fstorm . my gryphon turns red only but not green ( goes off & on intermittently too ) and did not hear any start-up sound when I connect to Pegasus . and cable is one supplied through PHP . tried all usb ports but nothing changes with disconnected in lower screen and with different s/n # than mine . I know win 7 is a pain however I'm waiting for someone to call me for next move . sorry if this is not proper section to post this ..

I think you may be looking at the "HD S/N", which I think is your Hard Drive's serial number.

Does the Gryphon initialize properly when you plug it into your truck's OBDII port (with the ignition ON and the engine off)? If so, the Gryphon is probably fine and you have some problem with the PC or with the USB cable that came with the Gryphon.

In spite of all my "knowledge", I have never been able to get my Gryphon connected to my Win 7 PC. If you can, find a Win XP machine and install Pegasus on it. Then, with Pegasus running, plug the Gryphon into that machine.

- Jack

Jack'
yeah the Gryphon works fine and boots right up when I put it back to " canned tunes in truck last night , no problem there . do you believe that win 7 is the issue along with usb cable then ? I've found a window XP service pack 2 as an option to try on my PC ( however not sure how to get back to that option as I'm not too tech-savvy unless I played around w/ it , confused: )
I also found another USB cable from a old camera phone but I would like to know exactly what he problem is before I start messing around with things and end up with the same results as "Fstorm150 " did when he tried it . or even worse by erasing my Custom Tunes by accident or something . I understand what you said regarding HD S/N and greatly appreciate your vast knowledge as well Jack . it's good to know that people like yourself can give first hand experience on issues like these . " Cleatus " said that he informed Bill about this problem with Pegasus so I'm hoping to hear something soon :twitch:

I think the problem is Win 7. I suspect your USB cable is fine, but of course I'm only guessing.

I would NOT try to change the operating system on your PC. Try to find a friend or relative who has a Win XP machine and who would be willing to let you install Pegasus on it. It's really a small application and it doesn't seem to interfere with anything else on a PC. Once you get it installed and opened (running), plug your Gryphon in. If it still does not connect, the USB cable IS probably faulty, so this is a way to trouble-shoot things. It is perfectly safe to try to connect with a different cable, so if the cable is bad, try a different one. If it connects though, and your tunes are ready, you should be able to download and install them using [Updates]->[Custom File Download (Internet)]. Please make sure your truck is set back to Level 0 (Stock) before your remove the Gryphon to do this though.

But, if you've already installed custom tunes on the Gryphon, there's no reason to do any of this. The firmware updates Bill has published are for a few unique issues, and if your unit is working properly, don't try to "fix" it.

- Jack

Jack I'll have to find someone with win XP Machine but let me try the other usb cable first . I don't believe it's the problem but I'll give it a shot first .
I've also never had Custom tunes installed ( trying to install my custom tunes is what this is all about ) however I returned programmer back to "canned " tunes temporarily until this whole issue is resolved . thanks again for your advise jack

The part I've bolded is confusing me. What we call "canned tunes" are the three tunes (Level 1-3) that come preinstalled on the programmer when you buy it. There is a Level 0 tune which is the "stock tune" that was installed in the truck when it left the factory. You have to return the truck to Level 0 before you can make any changes to the Gryphon through Pegasus. If and when you get "custom tunes", they replace one or more of the "canned" (Level 1-3) tunes.

So, it's fine to run your truck on any current Level, but you MUST return it to Level 0 (stock) before you connect the Gryphon to Pegasus.

- Jack

Yes Jack '
I fully understand that . I have been returning the Programmer to stock level 0 from the truck each time I attempt to download the new tunes ( 87 performance and 87 Tow ) that were purchased and ready to be installed according to email I was sent .
Now today I received another email from bill as follows :

-----Original Message-----
From: Bill Cohron - Power Hungry Performance <bill@phptune.com>
To: bill <bill@phptune.com>
Sent: Wed, Nov 21, 2012 6:06 am
Subject: Recent Server issues with Pegasus.

Hello.

This message is to inform you that we recently experience a minor issue with our Pegasus file server that caused some files to become unavailable to our customers. This concern has been corrected and you should now be able to download your custom calibrations.

If you have not done so already, please download and install the Pegasus update software. You can find the software installer and the installation/update instructions at:

http://www.gopowerhungry.com/pegasus...v2_02_0994.exe

Once the software is installed, connect the device to the USB cable and run the Pegasus Client application. Go to the [Update] Menu and the select [Custom File Download (Internet)] to begin your download. Once the update is completed, please follow any further instructions provided by the software. In most cases you will be asked to disconnect and reconnect the USB cable to finalize internal settings in the programmer.

We apologize for any inconvenience this may have caused and greatly appreciate your patience while we resolved the issue.

Take care and have a safe and happy Thanksgiving!

And still nothing has changed , I've also tried different USB cable but programmer still makes same BLANK RED display with no beeping sound and same DISCONNECTED at bottom screen of Pegasus display !