Soon to order

[bjp207]

you will enjoy it, I sure have been, only on level 1 too

[EddiesF150]

I got mine day before yesterday! I am impressed!!! The canned 93 performance tune made my '08 F150 5.4L Supercrew brick go from a 9 second 0-60 to 6.59 seconds! Eighth mile before was 10.5 @ 67mph, now (according to the Gryphon) it's 9.90 @ 72mph! I can't wait to get those custom tunes!

[Power Hungry]

Awesome, Eddie. Glad you're enjoying your new-found performance.

[TXWolf]

OK, now I'm bummed out. My Evo arrived at PHP on the 3rd, but I haven't heard anything about the upgrade yet. So much for me spending a lot of money to ship it UPS Next Day Air.

[Jackpine]

Originally Posted by TXWolf

OK, now I'm bummed out. My Evo arrived at PHP on the 3rd, but I haven't heard anything about the upgrade yet. So much for me spending a lot of money to ship it UPS Next Day Air.

Hold on - You say you sent an Edge in, it arrived 15 days ago and you haven't heard or gotten anything back yet? Something's VERY wrong here. This is NOT the way Bill and Corey do business. I almost hate to ask, but are you sure it was sent to the right address? And, have you tried to call or email PHP (you should have done that about 10 days ago, in my opinion).

- Jack

[Power Hungry]

Upgrades generally take 5 to 7 days. Unfortunately, we had to go down to Florida on extremely short notice for several days to move furniture out of my mother's house so she could lease it out. The trip (and subsequent unloading) ended up running longer than expected. We just got back in the office yesterday and are trying to process orders, answer a weeks worth of e-mails, and return phone messages.

If you will notice on both our website and forums, it clearly stated we would be out of town and unreachable. I don't see how we could have made it any more plain than that.

Here's where we're at. You've got 3 choices.

1) We'll overnight your unit back to you and we can cancel your order.
2) We'll 2nd day your unit back to you, put your custom files in queue and you can wait 5-6 weeks for your custom files.
3) We can finish your upgrade, complete the custom files and send as quickly as possible.

Let me know what decide.

[TXWolf]

Originally Posted by JackandJanet

Hold on - You say you sent an Edge in, it arrived 15 days ago and you haven't heard or gotten anything back yet? Something's VERY wrong here. This is NOT the way Bill and Corey do business. I almost hate to ask, but are you sure it was sent to the right address? And, have you tried to call or email PHP (you should have done that about 10 days ago, in my opinion).

- Jack

Yeah, I called the day after UPS showed that it arrived, just to make sure they got it. After about a week, I sent multiple emails to both Bill and Corey. Because of the length of time that it had been, I was afraid that the Gryphon had gotten lost by UPS. But because of the great people in this forum, and the terrific vibes that I get from PHP, I wasn't going to raise a stink about it. Bill PM'd me yesterday, and all is well in the kingdom! LOL I'm just hoping that I'm somewhere close to the top of the To-Do List, because my rig sounds pretty pathetic without a tuner on it! Hahaha! And I still tell everyone that I know about the Gryphon. I have several guys that I work with that want to get one, but they want to check mine out first. I can't wait to show it off.

Oh yeah, BTW ... I opted for Door #3 ... I'll wait till Bill has time to do the tune, and then get everything back in one package.

[SubiGT]

And this is why I will buy from PHP. Customer service that results in the experiences I have read on this forum will draw me in and bring me back every time.