Trouble Registering Gryphon and Connecting to Computer

[Jackpine]

It is normal for the warnings about "unknown publisher" or "windows logo" to appear, and they can be ignored. Microsoft brings those up any time you install anything that is not either written by Microsoft or that was sent to Microsoft and "approved".

It almost sounds like you have a faulty USB cable. The screen on the Gryphon should light up red if it is not connected to Pegasus, then it will turn green when it is connected. So, I'm thinking you are not receiving power through the USB cable either because of a problem in it or because there might be some problem in the USB port of the PC you are using. Since you tried two PCs, I'm betting on a cable problem. Is there some other device you can try with that cable?

The PC should also play a little "sound" when you plug the Gryphon in - does it?

And, does the Gryphon function properly when you plug it into the OBDII port of your truck (with the ignition turned ON, engine off)?

Edit: And FStorm, I've merged your two threads on this subject together here. Please don't start duplicate threads on the same topic. It causes confusion and can result in erroneous information being posted.

- Jack

[FStorm150]

My apologies about the duplicate post Jack, sorry!

I will try the cable with another device such as a digital camera and see if it works. There is not sound when the Gryphon is plugged into the PC, and I know exactly what you mean by that. It's like when you plug any piece of hardware like a camera or printer into a PC and a message pops up at the bottom right toolbar saying new hardware has been found or something like that with a sound playing, but that hasn't happened when I've plugged the Gryphon in. And like I said the Gryphon doesn't light up at all. However, it works perfectly when plugged into my OBDII port, I even ran a stock tune through it last night to see how it worked. So far, so good as far as it operating properly in the truck.

I've also e-mailed Bill about the matter. Hopefully he'll have some insight on it. The only reason I'm in a rush to get it connected to the PC is so that I can get the serial number to the Gryphon so that I can order a custom tune, and eventually be able to download it when it's done.

Thanks again for your help!

Originally Posted by JackandJanet

It is normal for the warnings about "unknown publisher" or "windows logo" to appear, and they can be ignored. Microsoft brings those up any time you install anything that is not either written by Microsoft or that was sent to Microsoft and "approved".

It almost sounds like you have a faulty USB cable. The screen on the Gryphon should light up red if it is not connected to Pegasus, then it will turn green when it is connected. So, I'm thinking you are not receiving power through the USB cable either because of a problem in it or because there might be some problem in the USB port of the PC you are using. Since you tried two PCs, I'm betting on a cable problem. Is there some other device you can try with that cable?

The PC should also play a little "sound" when you plug the Gryphon in - does it?

And, does the Gryphon function properly when you plug it into the OBDII port of your truck (with the ignition turned ON, engine off)?

Edit: And FStorm, I've merged your two threads on this subject together here. Please don't start duplicate threads on the same topic. It causes confusion and can result in erroneous information being posted.

- Jack

[FStorm150]

Good news! It was indeed a faulty cable. Tried another one I had from a digital camera, and everything works fine now, was able to connect and everything. Thanks again for the help I really appreciate it!

[Jackpine]

Great! I love it when something I suggest actually works! Enjoy your new toy.

- Jack

[Boomlag7]

hey guy's I'm sorry to butt in , but I'm also on windows 7 and have similar issues as Fstorm . my gryphon turns red only but not green ( goes off & on intermittently too ) and did not hear any start-up sound when I connect to Pegasus . and cable is one supplied through PHP . tried all usb ports but nothing changes with disconnected in lower screen and with different s/n # than mine . I know win 7 is a pain however I'm waiting for someone to call me for next move . sorry if this is not proper section to post this ..

[Jackpine]

Originally Posted by Boomlag7

hey guy's I'm sorry to butt in , but I'm also on windows 7 and have similar issues as Fstorm . my gryphon turns red only but not green ( goes off & on intermittently too ) and did not hear any start-up sound when I connect to Pegasus . and cable is one supplied through PHP . tried all usb ports but nothing changes with disconnected in lower screen and with different s/n # than mine . I know win 7 is a pain however I'm waiting for someone to call me for next move . sorry if this is not proper section to post this ..

I think you may be looking at the "HD S/N", which I think is your Hard Drive's serial number.

Does the Gryphon initialize properly when you plug it into your truck's OBDII port (with the ignition ON and the engine off)? If so, the Gryphon is probably fine and you have some problem with the PC or with the USB cable that came with the Gryphon.

In spite of all my "knowledge", I have never been able to get my Gryphon connected to my Win 7 PC. If you can, find a Win XP machine and install Pegasus on it. Then, with Pegasus running, plug the Gryphon into that machine.

- Jack

[Boomlag7]

Jack'
yeah the Gryphon works fine and boots right up when I put it back to " canned tunes in truck last night , no problem there . do you believe that win 7 is the issue along with usb cable then ? I've found a window XP service pack 2 as an option to try on my PC ( however not sure how to get back to that option as I'm not too tech-savvy unless I played around w/ it , confused: )
I also found another USB cable from a old camera phone but I would like to know exactly what he problem is before I start messing around with things and end up with the same results as "Fstorm150 " did when he tried it . or even worse by erasing my Custom Tunes by accident or something . I understand what you said regarding HD S/N and greatly appreciate your vast knowledge as well Jack . it's good to know that people like yourself can give first hand experience on issues like these . " Cleatus " said that he informed Bill about this problem with Pegasus so I'm hoping to hear something soon

[Jackpine]

I think the problem is Win 7. I suspect your USB cable is fine, but of course I'm only guessing.

I would NOT try to change the operating system on your PC. Try to find a friend or relative who has a Win XP machine and who would be willing to let you install Pegasus on it. It's really a small application and it doesn't seem to interfere with anything else on a PC. Once you get it installed and opened (running), plug your Gryphon in. If it still does not connect, the USB cable IS probably faulty, so this is a way to trouble-shoot things. It is perfectly safe to try to connect with a different cable, so if the cable is bad, try a different one. If it connects though, and your tunes are ready, you should be able to download and install them using [Updates]->[Custom File Download (Internet)]. Please make sure your truck is set back to Level 0 (Stock) before your remove the Gryphon to do this though.

But, if you've already installed custom tunes on the Gryphon, there's no reason to do any of this. The firmware updates Bill has published are for a few unique issues, and if your unit is working properly, don't try to "fix" it.

- Jack