Leer Caps

average-joe · #1 Sat, June 27th, 2009, 09:32 AM

I ordered a Leer Cap for a 08 F150 8foot bed with built in roof racks.....simple enough order.
After 3 weeks the cap was ready tobe fitted

The dealer brings my truck around with the new cap,looks good until i take a closer look.It fits front and rear but bows out in the middle so bad that i can slide my fingers in the gap, the dealer agrees it's a bad fit and orders a new cap.
Two weeks pass, no news and the dealer knows nothing.
I write to Leer two times via e-mail to the address of the Leer webpage....no reply.
Leer DOES NOT HAVE A CUSTOMER SERVICE department or phone number, but i got hold of a Leer phone number (PA branch) I call and ask what's going on with my replacement cap.The Leer service/rep was more interested in where i got there phone number from!I asked for someone to call me back , nobody ever did.(i called and left messages 4 times)
Yesterday the new cap was fitted and it was just as bad as the first

but with the added insult the other cap has damaged the paint in two places.Dealer took pictures to send to Leer claims department.( i think this is going to be a up hill battle)
Dealer calls Leer and tells them about the poor fit(2nd cap),Leer offers me $300 to keep the cap!I want a fitted cap or my money back nothing else will do.
The dealer now has Leer's full attention at last!!
Leer is getting a F150 with a 8 foot bed to make a cap that fits that truck with no gaps,replacement caps 3-4 weeks with a promise that this will fit perfect ,3rd times a charm???

I am convinced Leer is going to all the effort to keep me happy because ive been a pain in there arse and i wont let up until i get what i payed for.

I cannot recommend Leer products for the simple reason they have no customer service for the general public and if you have a problem with a product they throw money at the problem instead of fixing the product right in the first place.

END OF MINI RANT

BlackSTX · #2 Sat, June 27th, 2009, 12:21 PM

Your frustration seems to be justified. You paid for a product with expectations that it would fit properly and be free of defects; on two occasions that was not the case.
Some people would probably be happy with the money off the price, but if you have certain needs and expectations of that product, it seems like most companies would be concerned if they weren't matched.... after all, you won't purchase their product again, and would be likely to tell others of your issues discouraging others from buying their products too.

On the other hand, your persistence may pay off, since the company says they will correct the problem. Hopefully they are good on their promise.

***88Racing*** · #3 Sat, June 27th, 2009, 11:38 PM

If the third time is not the charm. Go get your dough back.
Find another cap mfgr.

Lars

Alaska_Bound · #4 Mon, June 29th, 2009, 09:12 PM

I'll add my 2 cents to this one.

I paid close to $2500 for an optioned out 100lx Wilderness package from Leer. The fit was (is) terrible, you can stick two fingers in the gap on the back of the cap. I bought this about 2 weeks before we moved to Alaska so I'm talking to the dealer up here about the problems.

I also have two gaskets that have problems. The one on the tip-out window was never glued down properly (flops around) and the sliding window gasket is hanging down between the bed and the cab. Overall workmanship is substandard, the interior "carpet" covering is kind of patched together, and the paint is a "close" match.

If I had to do this over again, I'd definately find another manufacturer.....so much for brand recognition and quality.

***88Racing*** · #5 Mon, June 29th, 2009, 09:49 PM

After hearing all this I'll have to give my buddy some greif.
He's a Leer dealer!
He manages Radco.
I want to see what he has to say?

Lars

p40whk · #6 Wed, July 8th, 2009, 02:16 PM

Found this thread through a search and have to say I'm a bit surprised with the fit of your cap! I just put a Century cap on my 05' Stepside and these are made in the LEER factory (basically a LEER with a different name on it). I chose the Century because it was the only model I could find where someone could show me a picture of a cap on a Stepside.

My Century fits like a glove, the paint match is perfect and it was 30% cheaper than buying a LEER which they also say they have a model to fit my truck. I didn't want to spend the money on something I couldn't see a picture of and I fought with both LEER and A.R.E. to get pictures of their stepside models, never saw one! The Century dealer and the lady at Century emailed me photo's within 15 minutes so that sold me.

I'm very happy with this cap and it's well made. It's kind of amazing how different parts of the same company can perform better than the whole!

***Jackpine*** · #7 Wed, July 8th, 2009, 03:03 PM

Cool! Thanks for adding a "good review" to this thread. I'd hate to condemn an entire product line on the basis of a few bad experiences.

I COULD do a search on this, but does Leer have more than one FAB plant? I seem to recall that mine came from California, but that was a long time ago.

- Jack

average-joe · #8 Wed, July 8th, 2009, 05:37 PM

Quote:

Originally Posted by JackandJanet

Cool! Thanks for adding a "good review" to this thread. I'd hate to condemn an entire product line on the basis of a few bad experiences.

I COULD do a search on this, but does Leer have more than one FAB plant? I seem to recall that mine came from California, but that was a long time ago.

- Jack

Leer have 3 locations in the Usa , Milton, PA ,Elkhart, IN and Woodland, CA .